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Physician Orientation Toolkit

Shared by AFHTO & the Osborne Group This toolkit provides easy access to a comprehensive collection of tools, resources and templates that will help orient new physicians to the FHT. Developed in partnership with The Osborne Group and a small working group comprised of AFHTO member EDs and physician volunteers. The Toolkit can be used: […]

Patient and Provider Surveys

Below are examples of patient and provider experience surveys from various family health teams. When using a survey, please remember to acknowledge the team that created it.  Patient Experience Surveys Summerville Family Health Team 2022 Patient Experience Survey Provider Experience Surveys BCFHT Provider Experience Survey WCFHT Staff Engagement Survey CHFHT Provider Experience Survey

IHP Advisory Council

The Interprofessional Healthcare Providers (IHP) Advisory Council fosters leadership across the IHP community within primary care teams; provides input on primary care team matters related to IHP issues; and gives advice and input to the AFHTO board, staff, and other leadership councils. The council provides a mechanism to advance best-practice knowledge transfer and exchange, to enhance […]

Summary of all MOH PHC Branch quarterly meeting updates

AFHTO representatives meet with the Ministry of Health and Long-Term Care, Primary Healthcare Branch on a quarterly basis to discuss operational issues and more on behalf of members. Please see below for reports from each meeting. Next meeting: TBD Past meetings: Feb. 3, 2022- Follow-up on January’s regional calls with EDs and admin leads;update from […]

Risk Management Toolkit

Shared by AFHTO & Collaborative Solutions Created March 2019 Purpose of This Document This document is designed for use by AFHTO member Boards to support learning and fulfillment of the Board’s role in overseeing the effective management of risk in their organization. The document includes the following: definition of risk management and other key terms; […]

Strategic Planning Toolkit

Shared by AFHTO & Collaborative Solutions Created January 2019 Purpose of This Document This document is designed for use by Primary Health Care Teams as a guide for developing your own strategic planning process and strategic plan.  The toolkit includes the following content:  why strategic planning is important; current Family Health Team (FHT) contract requirements […]

Data to Decisions eBulletin #84: Building Together

In this issue Register now for Building Together Team-Based Approaches to Chronic Pain Management: Opioid Stewardship Resources to Support Follow-Up after Hospitalization The “Q” Council – Towards a More Self-Sustaining Community of Practice QIPS, Program Planning and Schedule A Register now for Building Together What makes a good team great? To find out, join us […]

Annual AFHTO Leadership Session Reports

Every year, leaders from AFHTO member teams (board members, EDs/Admin Leads, and lead MDs/NPs) meet in advance of the annual conference. Below are links to past leadership session reports, along with the leadership themes from each year’s conference. 2018 – Addressing Mental Health and Addictions Needs in Primary Care In this year we partnered with […]

Resources for Patient Engagement

Patient Engagement Surveys  Other Ways to Engage Patients  Tools from Your Peers  Tools from Partner Organizations Measuring What Matters to Patients with Patient Experience Surveys AFHTO’s measurement initiative, Data to Decisions (D2D), aims to measure quality according to what matters most to patients, according to the Starfield Model of measurement. In 2015, AFHTO and Patients […]

D2D 6.0 Submission platform now open. Submit your data by September 13!

The submission platform for D2D 6.0 is open; it will close at 5pm on September 13th. The updated interactive report will be launched in early October. Watch for an announcement in the eBulletin! You may be among the 90% of teams that have done D2D before. It’s worth doing again. Through D2D, you can track […]

Moving from a Culture of Measurement to a Culture of Improvement

Summary from the Board visioning exercise on the next level of D2D| May 30th, 2018   As an organization, AFHTO has led the primary care sector provincially over the last 4 years in the development of a culture of measurement across the membership, not only because of D2D but also through QIDSS support and good governance. There […]

Skills-based Board Toolkit

Shared by AFHTO & Collaborative Solutions  Created March 2018 A skills-based board toolkit has been prepared for teams. The toolkit, prepared by governance consultant Catherine Anastakis, provides an overview of current thinking about board skills and skills-based boards, as well as practical tools and tips for enhancing the skills capacity of any board. It’s intended […]

Reports and Updates on Recruitment & Retention

Reports: Conducting a “Refresh” of the Common Salary Structure for Primary Care Organizations in Ontario: 2017 Report[PDF] Toward  A Primary Care Recruitment and Retention Strategy for Ontario — Primary Care Compensation Structure – June 2013-updated January 2014 [PDF] Costing Analysis  for IPCO Compensation Structure – June 2013-updated January 2014 [PDF] Toward  A Primary Care Recruitment and Retention […]

Board Chair Leadership Council Members List

Names and contact information for the AFHTO Board Chair Leadership Council (BCLC) members: LHIN Full Name FHT/NPLC Email Central East (LHIN 9) Jim Armstrong Kawartha North FHT jimarmstrong@xplornet.com Erie St Clair (LHIN 1) Merrill Baker Harrow FHT baker@cogeco.net HNHB (LHIN 4) Kandace Macara PrimaCare Community  FHT kmacara@pccfht.ca North East (LHIN 13) Sheila Latour Powassan and […]

Board Chair Leadership Council – Updates to AFHTO Members

The Board Chair Leadership Council (BCLC) enables FHT and NPLC board chairs to collaboratively identify and raise governance issues, and to advance knowledge transfer across the province for governance best practices. Members of the Council work with other FHT and NPLC board chairs in their region to seek input, to encourage collaborative governance, and to […]

Invitation to Participate: 2018 Canadian Benefits Strategy & Benchmarking Survey

Again this year, AFHTO has partnered with Gallagher to offer our AFHTO members the opportunity to participate in a national benefits strategy and benchmarking survey specifically for Canadian employers. Thank you to those organizations that participated in the 2017 survey. We trust you received your copy of the results. This complimentary survey will help us […]

Compensation Funding Webinar – Recruitment and Retention Initiative

Due to the sensitive nature of this information, this post is password protected. We ask that you treat all of the contents of this page, including the link to the video, as confidential information.  On May 7, 2018, there was a webinar with ministry officials for a technical briefing on the 3-year roll-out of the […]

2018 Election Advocacy Tools: Every Community. Every Patient.

Ontario’s 42nd provincial election occurred on June 7, 2018, and a majority progressive conservative government was elected. Meeting with the MPP who has been (re)elected in your riding is always a great idea. A meeting is to increase awareness around the importance and value of FHTs and NPLCs, and to advocate for expansions and investments. […]

LeaderShift Webinars – The Health Care Sytem and Health Care Reform

On April 19 and 26, 2018, LeaderShift webinars were hosted by the Ontario Community Support Association (OCSA). LeaderShift is a new leadership development project being led by the OCSA in partnership with AFHTO, the Association of Ontario Health Centres, and Addictions and Mental Health Ontario. These webinars focused on how to educate, understand and gain practical […]

ECHO evening series: Opioid Tapering and Hep B in primary care

ECHO continues to offer videoconference sessions to support primary care providers with complex and chronic conditions, such as chronic pain/opioids, liver diseases, rheumatology, and mental health and addictions. They have two upcoming evening series to accommodate health care providers who can’t join the weekday sessions. Anyone can register and there is no fee. These are […]

Link to GCE governance webinar and more resources to come

AFHTO has partnered with the Governance Centre of Excellence (GCE) to offer our members a series of webcast and online learning modules to better serve your governance needs and empower board leadership: Financial Literacy Training for FHT and NPLC boards (online course): Financial literacy equips board members with the tools they need to mitigate risk […]

Financial Literacy Training for FHT and NPLC boards from the Governance Centre of Excellence

Financial literacy equips board members with the tools they need to mitigate risk and support the success and mission of their organization. AFHTO developed this course in partnership with the Governance Centre of Excellence. It provides FHT and NPLC board members with the financial knowledge and skills to make effective and informative financial decisions. This […]

‘Osteoporosis: What is Your Patient’s Fracture Risk?’ – a free, online course

Fragility fractures, a symptom of osteoporosis, are the cause of unnecessary morbidity and mortality in Canada. With early identification many cases of osteoporosis are manageable. Despite the knowledge that prior fractures are predictors of future fractures, fewer than 20% of women and less than 10% of men receive preventative treatment. To help health professionals gain […]

Ministry- FHT contract news and updates

MOHLTC-FHT contracts expired on Mar. 31, 2016. The templates developed to replace them could significantly reshape the relationship FHTs have with the Ministry. The ministry has looked to AFHTO, in collaboration with other relevant stakeholders, to recommend performance measures aligned with the ministry’s focus on enhancing access/integration and supporting quality and sustainability in primary care. […]

New FHT Contract Webinars

The Ministry has begun rolling out the new FHT contract. To better understand the new clauses that are in this agreement, AFHTO is hosting webinars for our leadership members, on Tuesday, March 13th from 12:00 p.m. to 1:30 p.m and Tuesday, March 20th from 11:30 a.m. to 1:00 p.m., where the Ministry will walk our […]

How to Use D2D Data

Using the Quality roll-up indicator at the local level in your team Consider the impact of missing data. If your team did not submit data for all 14 of the indicators included in the calculation, values for the missing data were estimated randomly to allow you to get a score for the quality roll-up indicator.  […]

Physician Leadership Council – Updates to AFHTO members

The Physician Leadership Council (PLC) played a role in enabling physician leaders from across the province to provide a sounding board on FHT-related matters and give advice to the AFHTO board and staff. This council dissolved in spring 2019 and merged with the Executive Director Advisory Council and the Board Chair Leadership Council to form […]

Executive Director Advisory Council – Updates to AFHTO members

Since March 2013, the Executive Director Advisory Council (EDAC) provided a mechanism for AFHTO member executive directors to surface operational issues, to be a sounding board on operational matters, and to give advice to the AFHTO board and staff as needed on these matters. EDAC was dissolved in spring 2019 and merged with the Board […]

NPLC Leadership Council – Updates to AFHTO Members

All NPLC member organizations meet with AFHTO staff and board representative(s) on a regular basis to bring operational challenges to light, be a sounding board on a wide variety of issues, and give advice to the AFHTO board and staff as needed on these matters. Contact improve@afhto.ca to learn more.   Membership List Updates from […]

IHP Communities of Practice

The IHP CoPs are are a member-driven initiative, led by dedicated IHP volunteers from teams across the province. They provide resources, advice and opportunities for your staff, helping them improve their performance which in turn benefits the whole team. Benefits of participation in a community of practice: Online community of primary care professionals working in similar […]

Osteoarthritis (OA) Tool

The College of Family Physicians of Canada (CFPC), the Arthritis Alliance of Canada (AAC), and the Centre for Effective Practice (CEP) have joined forces to develop the Osteoarthritis (OA) Tool to help health care providers understand that osteoarthritis is a common, treatable, chronic illness by providing a tool that helps providers: Identify, assess, and monitor OA […]

Help for Your 2018 QIPs

A Quality Improvement Plan (QIP) is “a public commitment to meet quality improvement goals. By developing a QIP, an organization outlines how they will address improving the quality of care it provides to its patients, residents or clients.” Health care organizations in Ontario are required to submit a QIP to Health Quality Ontario (HQO) by […]

Diabetes Care Composite Indicator

Interpretive Notes Steps to Improvement Data Quality Actions For UPDATED technical notes, please see page 26 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. The Diabetes Care Score represents the % of diabetes measures (aspects of care) that a team’s patient population has achieved. For example, […]

Board Structure and Development

Please share your resources to help build our library. Role of the Board Board Accountability Statement – London FHT [PDF[ Board of Directors Guidelines – New Vision FHT  [PDF] Board Governance – New Vision FHT [downloadable Word document] Board of Directors Guidelines – New Vision FHT [PDF] Return to the Library of Organizational Policies and Procedures. Board Development and […]

Moving beyond measurement to improvement: How can we do that?

Now, more than ever, we need to show the value of team-based primary care. Your team can help by sharing your stories via AFHTO’s QI enablers study. AFHTO members have gained the respect of many through their high and ongoing participation in D2D.  It is not enough to just measure, though. The next step is […]

Privacy Resources from OntarioMD

OntarioMD (OMD) has launched a new online Privacy and Security Training Module along with other privacy resources.  In addition to being a critical obligation for Health Information Custodians, privacy and security training is necessary to support access to provincial digital health assets, such as the ConnectingOntario Clinical Viewer, HRM, eNotifications, and OLIS – along with future digital […]

Health & Safety inspections: New tools and resources to help you be ready

Let’s Get Ready… for Health & Safety! The provincial Ministry of Labour (MoL) is visiting family practice health teams (FHTs & CHCs) across Ontario to carry out proactive inspections. These inspections are designed to determine compliance with the Ontario Health and Safety Act (OHSA) and associated regulations. AFHTO has partnered with Public Services Health & […]

Information to Action

Information to Action is a collection of resources and tools that teams can use to start improving the quality of care they deliver now. Through Information to Action, we will provide dedicated support to teams interested in using the momentum of D2D to move from measurement to improvement. It is also meant to teach us what […]

Public Services Health & Safety Association (PSHSA) Webinar

Starting in Fall 2017, the provincial Ministry of Labour (MOL) is conducting proactive inspections of  family practice health teams (FHTs & CHCs) across Ontario. These inspections are intended to determine compliance with the Ontario Health and Safety Act (OHSA) and associated regulations. AFHTO has partnered with Public Services Health & Safety Association (PSHSA) to help […]

The Way Forward: Care Coordination Being Led by Primary Care Leadership Session Summary and LHIN Care Coordination Guidance Document

AFHTO’s 2017 Annual Conference Leadership Session on care coordination generated enthusiasm and was relevant, timely and successful. The majority of AFHTO members are ready to ‘embed’ care coordinators and have made written commitments to advance discussions and plans that support local implementation of the Minister’s mandate letter. Most importantly, AFHTO members – governors, administrators, lead physicians […]

Managing Medication as a Team

On November 17th, 2017, 75 interprofessional health-care providers from across Ontario came together to share their knowledge and experiences in order to spread innovative practices in team-based medication management across the province. The workshop was organized around four core themes: Managing polypharmacy and deprescribing Medication management to support transitions in care Medication management for chronic […]

EMR tools and queries for phone encounters (to help you track 7-day follow-up)

Tracking Phone Encounters: An Essential Step in Tracking Follow-Up After Hospitalization In D2D 5.0, Follow-Up after Hospitalization was introduced as a core indicator. The D2D definition differs from the Ministry of Health and Long-Term Care definition, which is based on billing data, includes only in-office visits with physicians, and does not take into account that […]

Program Planning & Evaluation Tools

AFHTO and the Ministry of Health have prepared the following tools to assist members with program development: Program Planning & Evaluation Framework [PDF] Programs & Services Tip Sheet and Flow Diagram (Appendix A from the 2016-17 AOP Submission Form)[PDF] Schedule A Template (2016-2017) [downloads an Excel spreadsheet] Hyperlinks in the text will take you to relevant sample tools, suggested […]

October 2017 Compensation Update and Market Refresh Webinars

Due to the sensitive nature of the discussion, we ask that you treat all of the contents of this page, including the links to the videos, as confidential information.  Compensation Update Webinar – October 16, 2017   Market Refresh for Primary Care Salary Structures Webinar – October 31, 2017 For slide decks and and answers […]

2017 Poster Gallery

Thank you to all of our poster presenters who came to the AFHTO 2017 conference. Posters were submitted by interprofessional health teams across the province. Like the concurrent session presentations, they represent the full breadth of professions within collaborative primary care and showcase evidence-based, impactful innovations that will be useful to other teams. Poster descriptions […]

2017 Concurrent Sessions Slides & Materials

Thank you to all of our concurrent session presenters who came to the AFHTO 2017 conference. Please see below for the uploaded concurrent session slides. Our concurrent session presentations are organized into six 45-minute timeslots (3 per day) and seven themes. We have arranged the sessions by timeslot and theme in the table below. Theme descriptions […]

Clinical Health Services Policies

Please share your resources to help build our library. Chronic Pain Management & Opioid Prescribing Practices Marathon FHT Chronic Pain Program Binder [PDF] The Use of Urine Drug Screening for Safer Opioid Prescribing in Chronic Non-Cancer Patients in Rural Northern Ontario (poster – Marathon FHT) [PDF] Well-Women Screening Clinical Protocol: Well-Women Screening – Haileybury Telephone […]

MOL Healthcare Sector Plan – Primary Care Webinar Oct. 4

Be prepared! The MOL has initiated their random site inspections of FHTs and CHCs to determine compliance with the OHSA and associated regulations. AFHTO has partnered with Public Services Health & Safety Association (PSHSA) to help our members get ready – our online Health & Safety Resources Webpage is now live! We have added sample […]

Exceptional Access Program (EAP) Update – New Online Service

This Message is Being Sent out on Behalf of the Ministry of Health and Long-Term Care’s Ontario Public Drug Programs Division The Exceptional Access Program at the Ministry of Health and Long-Term Care is developing a new online service for prescribers which will allow them to research, create, and manage exceptional access program requests for […]

SAMI score

Interpretive Notes Steps to Improvement Data Quality Actions For technical notes, please see page 15 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. The ‘average’ patient or population has a SAMI score of 1.0. A SAMI score of 1.40 can be interpreted as an expected […]

Cost

Cost Sub-Categories Interpretive Notes Steps to Improvement Data Quality Actions For technical notes, please see page 11 of the Data Dictionary. Breakdown of Cost Sub-Categories Primary Care General Practitioner – Fee-For-Service visits FHO/FHN capitation costs Non—Fee-For-Service General Practitioner/Family Physician visits Physician, Lab, drug, ED and outpatient costs OHIP specialty physician Fee-For-Service costs Ontario Drug Benefit […]

Readmissions to hospital

Interpretive Notes Steps to Improvement Data Quality Actions For technical notes, please see page 24 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. This indicator has been risk adjusted for age, sex and co-morbidities. Adjustment takes into account the differences among patient populations to allow for […]

Same/next day appointments

Interpretive Notes Steps to Improvement Data Quality Actions   For technical notes, please see page 18 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. There is a chance that patients may not recall how long they waited for an appointment the last time they visited their […]

Organizational / Operational Practices: Patient Relationships and Privacy

Please share your resources to help build our library.  Patient Privacy & Personal Health Information Protection See also: Library of Privacy and Data-Sharing Resources Patient Privacy Brochure from the Information Privacy Commissioner [PDF] See also: Privacy tools for AFHTO members, developed in partnership with DDO Law  Office of the Information and Privacy Commissioner of Ontario Personal Health […]

Colorectal Cancer Screening

Interpretive Notes Steps to Improvement Data Quality Actions   For technical notes, please see page 22 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. Virtual rostering assigns patients to the primary care physician that provided the highest dollar amount of services within a defined set of […]

Patient experience: involved

Interpretive Notes Steps to Improvement Data Quality Actions   For technical notes, please see page 16 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. The performance shown on these indicators in D2D is usually based only on patients either currently in the office or having […]

Childhood Immunization – all children

Interpretive Notes Steps to Improvement Data Quality Actions For technical notes, please see page 25 of the data dictionary. Interpretive Notes Tips to help you understand the data and put it in context. The D2D definition fully aligns with Public Health criteria. This means Rotavirus is now included in the definition and EMR queries. It […]

Cervical Cancer Screening

Interpretive Notes Steps to Improvement Data Quality Actions   For technical notes, please see page 23 of the Data Dictionary. Interpretive Notes Tips to help you understand the data and put it in context. Virtual rostering assigns patients to the primary care physician that provided the highest dollar amount of services within a defined set of […]

Regular primary care provider – individual and team

Individual: Interpretive Notes Steps to Improvement Data Quality Actions Team: Interpretive Notes Steps to Improvement Data Quality Actions   For technical notes (individual), please see page 20 of the Data Dictionary. For technical notes (team), please see page 21 of the Data Dictionary. Interpretive Notes (Individual) Tips to help you understand the data and put […]

EMR queries for D2D – EMR Data Quality: Coded Diagnosis – Depression

The EMR queries below were developed by QIDSS and the EMR Communities of Practice to help you extract data for submission to D2D. Telus PS Accuro Nightingale OSCAR P&P   NOTE: All queries are tested and validated prior to release. However, changes that take place after the queries are released may affect how accurate they […]

EMR queries for D2D – EMR Data Quality: Coded Diagnosis – COPD

The EMR queries below were developed by QIDSS and the EMR Communities of Practice to help you extract data for submission to D2D. Telus PS Accuro Nightingale OSCAR P&P   NOTE: All queries are tested and validated prior to release. However, changes that take place after the queries are released may affect how accurate they […]

EMR queries for D2D – EMR Data Quality: Coded Diagnosis – CHF

The EMR queries below were developed by QIDSS and the EMR Communities of Practiceto help you extract data for submission to D2D. Telus PS Accuro Nightingale OSCAR P&P   NOTE: All queries are tested and validated prior to release. However, changes that take place after the queries are released may affect how accurate they are.  […]

Patient Oriented Discharge Summaries: Putting Patients at the Centre of Follow-Up Care

Please consider sharing this with your Quality Committee, your clinical staff, site coordinators or anyone who is working in your team to make a difference with follow-up after hospitalization.  We understand that teams are sometimes frustrated in their efforts to provide meaningful follow-up for patients after they have been hospitalized.  AFHTO and research partners from […]

Paediatric Project ECHO: moving knowledge, not people

The Hospital for Sick Children (SickKids) will be launching Paediatric Project ECHO (Extension for Community Healthcare Outcomes) in October 2017. Paediatric Project ECHO aims to connect community-based healthcare providers with specialists at SickKids, to build capacity in the community to care for paediatric patients. Paediatric Project ECHO expands the knowledge base of healthcare professionals through innovative virtual mentorship […]

Participate in the QI Enablers Study

Five iterations of D2D data show that some teams tend to improve more over time compared to others. AFHTO members want to know what some of the “tricks of the improvement trade” are so they can try them out in their own teams. This QI enablers study is aimed at learning more about what makes […]

Bylaws

Peterborough FHT Bylaws – June 2019 Thames Valley FHT Bylaw #1 – June 2014 Atikokan FHT Bylaw #1 – June 2015 Points North FHT Bylaw #1 Etobicoke Medical Centre FHT By-law #1 – September 2014   Please share your resources to help build our library.   Return to the Library of Organizational Policies and Procedures.

Governance Policies

Please share your resources to help build our library.   Board Policies Provincial Policies and Procedures Manual Board Policies & Procedures – North York FHT Certificate of Compliance – Thames Valley FHT [PDF] Board Policy Manual – West Champlain FHT [PDF] Administrative Policies – Leamington & Area FHT [PDF] The Consent Agenda: A Tool for Improving Governance – […]

Clinical Policies and Plans for Risk Management

Patients at Imminent Risk Protocol: Responding to Patients Threatening to Endanger Themselves – Imminent Risk – HarbourView FHT [PDF]   Infection Control Infection Control – Leamington Area FHT [PDF] Infection Control in a Physician’s Office – Leamington & Area FHT [PDF]   Medical Directives Medical Directives Policy – New Vision FHT [PDF] Medical Directives Resources – Hamilton […]

Financial Management and Administrative Control Policies

Financial Risk Management Policies Risk Management Matrix – The Osbourne Group Risk Management Plan – Timmins FHT FHT Guide to Risk Management – South East Toronto FHT Risk Assessment matrix (completed example) – CPHC-CFHT Risk Assessment matrix (template) [downloadable Word document] A Family Health Team’s Guide to Risk Management – SETFHT FHT Credentialing Policy [downloadable Word document] FHT […]

Coordinated Care Plan Template Revised

Health Quality Ontario has launched a newly revised coordinated care plan (CCP) template. Using Quality Improvement methodology, they worked with system partners to review the current CCP template, aligning the updated content with innovative practices. The goal of this refresh is to increase patient engagement by focusing on patient values, wishes, and concerns and by […]

Program Planning Workshop

Beyond Schedule A: Evidence-Based Program Planning for Community Needs Date: Tuesday, October 24 Time: 5:00 PM to 8:30 PM Location: Marine Room – Convention Centre South, 1st floor Materials: AFHTO 2017 pre-conference workshop for participants[PDF] Program Planning Ministry presentation [PDF] AFHTO 2017 program planning workshop handout [PDF] How can we use the principles of evidence-based medicine […]

Operational and Program Planning

Operational Planning Administrative Workplan – Timmins FHT QI Dashboard – Timmins FHT Quality Management Workplan – Timmins FHT Board and ED Workplan – Timmins FHT Quality Improvement Committee Terms of Reference Examples – OakMed FHT & Peterborough FHT  Return to the Library of Organizational Policies and Procedures. Program Planning Please share your resources to help build […]

Privacy and Data-Sharing

Patient Privacy & Personal Health Information Protection Office of the Information and Privacy Commissioner of Ontario Personal Health Information Protection act Act (PHIPA), 2004, 2017 Tools Developed for AFHTO Members Webinar: Privacy and Enterprise Risk Management in Primary Care (2017) Presented by Miller Thompson Law Webinar: November 22nd, 2017 Webinar: Protecting Personal Health Information (2017) Presented […]

Managing Patient Relationships

Patient at Imminent Risk Protocol: Responding to Patients Threatening to Endanger Themselves – Imminent Risk – HarbourView FHT [PDF] Patient Rights & Responsibilities Declaration of Patient Rights and Responsibilities Poster – North Renfrew FHT [PDF] Return to the Library of Organizational Policies and Procedures. Accessibility for Patients with Disabilities Use of adjustable tables & lifts in examining rooms to […]

Workplace Health and Safety

Mandatory Postings: Government of Ontario Occupational Health & Safety Act Under the Ontario Health and Safety Act, employers are required to post the Act and any explanatory material prepared by the Ministry, which includes the following posters: “Health & Safety at Work – Prevention Starts Here” available in English, French and other languages. “Employment Standards“ “In Case […]

Case Studies: Fostering FHT-Physician Teamwork

  Project Purpose Common Themes of Success Case Studies Collaboration Resources Project Purpose The purpose of the following case studies is to support the provision of high quality, patient-centred care by fostering FHT-physician team work and collaboration amongst primary care organizations within AFHTO’s membership. Research evidence suggests that primary care is most effective when there […]

MOL Healthcare Sector Plan – Primary Care Webinar

Free! PSHSA is hosting a joint webinar with the Ministry of Labour. On September 1, 2017, the MOL will begin their seven month health care, Safe at Work Ontario enforcement initiative, which has a heightened focus on Primary Care workplaces. Join us to find out how this may affect your workplace, what the compliance focus […]

Staff Roles, Recruitment and Development

  Please share your resources to help build our library. Job Descriptions   Administration & IT Assistants: Administrative, Clinic and Unit Assistant  Clinic Director and Administrator (NPLCs) Executive Director & Clinic Director templates Finance Manager Human Resources Manager – Peterborough  [downloadable Word document] Information Management – Couchiching  [downloadable Word document] Receptionist/Secretary – Timmins  [downloadable Word document] Technology Navigator – […]

ED/Lead Clinician Roles and Development

ED and Clinical Lead Roles Role of the Executive Director  Executive Director Role Descriptions, Job postings and Contract Templates Executive Limitations – Thames Valley FHT [PDF] Role of the Lead Physician/NP Sample Position Description – Lead Physician/Medical Director [PDF] Medical Lead Job Description – Minto-Mapleton FHT [PDF] Lead Physician Job Description – South East Toronto FHT [PDF] Lead Physician […]

HR Policy, Compensation, Benefits, and Pay Equity

HR Policies Human Resources Policy Manual – Sunset Country FHT [PDF] Policy and Procedures Manual – New Vision FHT [PDF] Staff Policy Manual – Owen Sound [PDF] STAR Family Health Team Policy Manual [PDF] General Policies – Clinton [downloadable Word document] Student Placement Policy – Mount Forest  [downloadable Word document] HR Policies – Leamington & Area FHT [PDF] HR Manual  – […]

Navigating Change Through Strengthened Leadership: Regional Governance Workshops

Primary Care is in a period of transition, and FHT/NPLC leaders across the province are asking what we can we be doing now to prepare for the future. To address this question, AFHTO facilitated Governance & Leadership workshops in 13 of the 14 LHIN regions. These focused on strengthening governance practices, understanding the current primary […]

Management of Chronic Non-Cancer Pain Tool

One in five adults report chronic pain (pain experienced every day for 3 or more months). The Management of Chronic Non-Cancer Pain Tool is designed to help primary care providers manage adult patients with chronic non-cancer pain (CNCP). This tool was developed under the clinical leadership of Dr. Arun Radhakrishnan, and has been designed for day-to-day use in […]

Data to Decisions eBulletin #54: Tools to help you keep getting better

D2D 4.1 is now live: Check out the interactive display to see how your team is doing, and see a summary of the results here! We’re looking forward to seeing you at our post-launch webinar on March 28th. In the meantime, if you have any questions about the platform or your results please contact Greg […]

Data to Decisions eBulletin #53: I can’t handle the antici…

  It’s almost here! The D2D Data to Decisions Interactive Display Platform will be updated with the results of D2D 4.1 on Tuesday, March 7, 2017. Register now for our post-launch webinar on March 28. Need something to keep you busy while you wait? It’s never too early to think about sharing your story at […]

Data to Decisions eBulletin #52: D2D, Program Planning & more

Thank you to all who contributed data to D2D 4.1. The results will be released on Tuesday, March 7th. Join us for a webinar at noon on March 28th to ask questions and tell stories about how your teams are using D2D. Taking D2D to the LHINs: Dr. Danielle Martin, who thinks D2D is “the […]

2017 Compensation Campaign: Sample Tweets

Take action on social media. You can use the sample tweets below or send your own. Make sure you include: @DrEricHoskins   #investinprimarycare Strengthen #primarycare as the foundation of the healthcare system for true transformation @DrEricHoskins  #investinprimarycare Interprofessional primary health care delivers better outcomes for people and better value for money @DrEricHoskins #investinprimarycare Putting #PatientsFirst […]

Chronic Insomnia Tool

CHRONIC INSOMNIA TOOL The Management of Chronic Insomnia Tool has been designed to guide primary care providers in assessing and managing chronic insomnia using non-pharmacological and pharmacological options in the general adult population. Developed as part of Knowledge Translation in Primary Care Initiative under the clinical leadership of Dr. Deanna Telner and Dr. Jose Silveira, […]

2017 Compensation Campaign: Getting to the 2012 Rates

2017 COMPENSATION CAMPAIGN “Investing in Interprofessional Primary Care Teams” We continue to call on the Ontario government to support primary health care interprofessional teams by investing an additional $130 million annually to bring our team members to the 2012 recommended wage rates. This figure is in addition to the current investments of $31.7 million annualized, […]

Data to Decisions eBulletin #50: Submission closes Feb. 5

D2D 4.1 submission platform open now through February 5. Start now, even if you’re still gathering data. Save as you go and return to finish up later. Also, consider encouraging your peers to do the same. More members contributing means more collective strength for AFHTO’s advocacy efforts on behalf of all members. Need help? See […]

Data to Decisions eBulletin #49: Tis the Season to D2D

Happy New Year! Welcome back to all who have been away enjoying the festive season and we wish you all a happy and healthy 2017. D2D 4.1 Submission platform opens Monday: The D2D data submission page will be open until February 5. You can get started now, even if your team is not ready yet […]

Data to Decisions eBulletin #48: D2D Data Beyond our Walls

LHIN-level D2D summary: Please feel free to share this LHIN-level summary of D2D performance with your LHIN and other partners. Following the advice of QSC and the AFHTO Board, it contains data only for LHINs which have a minimum of 6 teams contributing data, to eliminate the chance of identifying any one team. Quality in […]

Help for your 2017 QIPs

All primary care teams are required to submit a Quality Improvement Plan (QIP) for the 2017-2018 fiscal year by April 1, using the QIP Navigator from Health Quality Ontario (HQO). As always, there are suggested/recommended indicators and priority areas for you to focus on.  If these are relevant for your team, feel free to incorporate them into your […]

Library of Organizational Policies and Procedures

These sample organizational policies and procedures have been provided by AFHTO members who have agreed to share them with their peers. They provide teams with a comprehensive collection of tools, resources and templates that will help the board and executive director manage the organization effectively. Please consider sharing your resources to support the development of this library. […]

Board Governance: Roles of Board, ED, & Lead Physician

01Please share your resources to help build our library. Roles & Responsibilities  Role of the Executive Director  FHT/NPLC Executive Director Job Description – The Osbourne Group [PDF] Executive Director Job Description – South East Toronto FHT [PDF] Executive Director Job Posting – CANES FHT [PDF] Candidate Brief – CANES FHT [PDF] Role of the Lead Physician  Sample Position Description […]