QI in Action eBulletin #97: Quality Improvement on the Go

In this Issue:

• Team Based Care Supporting Patient Communities Through COVID-19

• Quality Improvement in Primary Care Council Updates

• Primary Care Practice Reports

• Upcoming Webinars

Team-Based Care Supporting Patient Communities Through COVID-19
Primary care continues to step up and ensure our patients get the care they need. From the beginning of this pandemic to now as the province transitions to re-opening services, teams have rapidly been adapting to change. It is important that teams’ innovative initiatives are shared as they continue to do quality improvement initiatives on the go. To facilitate this sharing, we have created a table highlighting the great work teams are doing!

Email us at improve@afhto.ca to share what your team is doing. You may be featured in an upcoming webinar!

Quality Improvement in Primary Care Council Updates

With rapid change comes QI on the go. QI in PC Council members are helping teams adapt to these rapid changes. With an increased urgency to connect with vulnerable, isolated, and high-risk patients during this challenging time, QIDSS and QIDSS-like folks have created queries to help identify who these patients are.

• Barrie and Community FHT has created a script that teams can use to reach out to their patients.
• Sudbury District NPLCs has created a script and documentation for Accuro which can be found here.
• City of Lakes FHT has created a Telus PS Encounter Assist, Screen Tool and Script that can be found here.

QI in PC Council members have also started two working groups to address important areas during COVID-19:

• Let’s Measure the Impact of Primary Care during COVID-19 Working Group will be specifically focusing on standardizing patient and provider experience survey questions for primary care.
• Standardized Queries for Chronic Diseases & High-Risk Patients Working Group will help identify standardized queries to identify patients with chronic diseases and at a high-risk.

QI in PC Council members continue to support teams with the rapid transition to virtual care. Some of the resources council members and AFHTO have created are:

• Summaries of Virtual Care Platforms
• Tips and Tricks for Hosting Group Program Virtually
• Group Standards: Virtual Classes Using Zoom shared by Trent Hills FHT
• Virtual Group Etiquette shared by Hamilton FHT

Primary Care Practice Reports

The MyPractice: Primary Care Family Health Team report is typically released bi-annually with the next report release scheduled for May 2020. Due to COVID-19, the next release will be postponed.
Ontario Health Quality will notify you by email once your report is refreshed and include it as an attachment. It will also be made available in the MyPractice web portal. In the meantime, you can still access your previous reports by logging in here: www.hqontario.ca/pcreport.

Upcoming Webinars:

Virtual Visits: Beginning to End Webinar– May 20, 2020 (12:00-1:00 pm EDT)
Please join us for a discussion around virtual visits (one on one & group) with our expert panel. During this IHP-focused webinar, panelists will go through multiple components of how to conduct a virtual visit and a Q&A portion. Click here to register!

In Case You Missed It: Check out eBulletin #96 or other back issues here!
Questions? Comments? Contact us at improve@afhto.ca.