PSS Users: Update from the AFHTO-PSS Working Group

AFHTO and the Practice Solutions Suite team at TELUS remain committed to working together to resolve common problems faced by the FHTs using PSS.  This is an update on progress to date. Background: AFHTO’s March 2012 survey of FHT EMR satisfaction revealed that about one-half of FHTs use PSS. While it scored relatively well on usability, there was a strong level of dissatisfaction with support provided. Results of a June 2012 follow-up survey of FHTs using PSS were circulated to these FHTs, and since that time AFHTO has used the results to advance a more responsive approach to solving common problems. At the AFHTO 2012 Conference in October, MDPS Assistant Vice President Andrea Holland agreed to host a customer relations session. After a number of follow-ups, it was agreed that a joint AFHTO-PSS working group was the best mechanism to address the issues highlighted by the surveys and at the conference PSS session. In late February, fourteen FHT members responded to the call for volunteers to join TELUS-PSS staff on the AFHTO-PSS Working Group (click here for the list of members of the working group). The terms of reference for the working group were developed jointly by AFHTO and TELUS-PSS. Update and next steps: The June 2012 follow up survey of FHTs using PSS clearly identified four key priority areas: data extraction, interfaces, communication and the FHT environment. In each of the four priority areas, the Working Group has identified specific and well defined action items.  Click here for the final list of action items identified. In the next week the Working Group will prioritize the action items on the list and work with TELUS to establish a timeframe for resolution of each of the items. At the PSS conference, the agenda includes a” FHT session” on May 31^st where members of the Working Group will  discuss the work completed to date with senior members of TELUS- PSS and review the action items list. The Working Group will continue meeting to support the resolution of the items identified. At the AFHTO conference in October 2013, there will be a “PSS session” where a report on the work completed will be presented to all FHT PSS users. If you have any questions or concerns , please contact Clarys Tirel at clarys.tirel@afhto.ca.