Looking for FHTs/NPLCs as case studies on care coordination, unionization, outreach to family physicians outside the team

To: All EDs in AFHTO Membership

AFHTO is reaching out to members for assistance in developing a series of case studies to guide members through situations they may be facing. If your team has experience with any of the situations identified below and you would like to share your knowledge, please contact Bryn Hamilton about volunteering to be a case study subject.

1.  “Effectively Embedding Care Coordinators within Primary Care”: The case studies will explore teams that currently have CCAC care coordinators embedded within their teams and the success factors and principles for establishing effective working relations. MOHLTC’s Patients First proposal speaks to deploying these care coordinators in primary care. A number of teams have already done this – their experience can help other FHTs/NPLCs as well.

2.  “Unionization”: this set of case studies will aim to share the experience of FHTs that have unionized staff and offer guidance to other EDs who are facing potential unionization or negotiating their first collective agreement.

3.  “Access to Team Based Care”: Based on AFHTO’s 2-page position paper and literature review, this case study will review FHTs that have conducted significant outreach to family physicians in the community to offer access to programs for their patients – including the approach and steps taken to expand and manage capacity while balancing the quality of care delivered.

Each of these scenarios is increasingly relevant to our members, and we know that those who are facing them can learn from the examples of those who have already “been there.” If your FHT/NPLC has experience in one or more of these areas, we hope you will consider participating in the case study development. Likewise, please don’t hesitate to contact us with any questions about the project.