The purpose of this survey was to identify priority issues common to all FHTs using Practice Solutions (PSS). The survey was distributed to all FHTs that had reported through a previous AFHTO survey that they use PSS in their clinics (n=57 FHTs).
There were 3 elements to the survey:
- Identify common issues across FHTs
- Prioritize action items to focus the user group when working on common issues for FHTs
- Feedback on “Account Manager” proposal
Please find below the PSS User Group report on FHT PSS Priorities. It presents a list of the 10 most common issues experienced by PSS Users in terms of frequency of the problem and its detrimental impact on FHT operations.
- Click here for the PSS User Group report on FHT PSS Priorities (PDF)
- Click here for the detailed survey results
Following from these, the PSS Users identified the following four items as the priorities for action:
- Data Extraction: FHTs are interested in extracting data to inform quality improvement initiatives. Health Quality Ontario is defining data requirements for quality reporting. The user group will seek support from PSS to assist FHTs in accessing usable data.
- Interfaces (eg. Lab, e-prescriptions): FHTs are and will be involved in health systems planning and innovation, the EMR should be innovative as well. The user group would work with PSS to determine what works needs to move ahead, and what work needs to wait for province-wide or LHIN-wide rollouts.
- Communications: FHTs would like to have a single point of contact within PSS who will have the authority and ability to speak for FHT issues and will coordinate priority issues for FHT clients.
- FHT Working Environment: The user group will work with PSS to increase their awareness of and responsiveness to the fact that the FHT working environment is different from that for physicians working in more traditional environments.
The report also indicates almost unanimous support among the responding PSS Users for an “Account Manager” approach to solving many of these issues.
Leave a Reply