Tag: Members Only News

  • FHT Funding Agreements: recommendations for your FHT’s consideration

    The Ministry template for FHT Funding Agreements has serious implications for FHTs, therefore this message is being sent to all FHT leaders, AFHTO members and non-members alike.  This message follows up on an e-mail sent to all AFHTO members on March 25 and a related message sent to non-members on March 26. The AFHTO board of directors met this evening (March 27) to review the results of the membership survey on the Funding Agreement (53 responses since Saturday) and outcome of discussions today with Phil Graham, with two different lawyers working with FHTs on this issue, and with various FHT leaders. The key messages for all FHT leaders are: 1. Do not rush into signing the Agreement until your FHT is comfortable with the requirements and the timeframe for implementation. Our survey results tell us over 60% of responding FHTs cannot meet the deadline. The Ministry’s FHT Unit has said it is looking for “best efforts for sign-back” and will consider requests for extensions, as long as the FHT is specific in identifying the additional issues that need to be addressed. 2. Review the problems with the template agreements listed below, and seek legal advice as needed to deal with your FHT’s unique situation. Our survey results show that the “all funded positions shall be employees” clause will create significant hardship for the majority of FHTs. Additional issues identified to date in the three template agreements (one for each of the three governance models) are identified below. 3. In a letter to your Ministry consultant, indicate very clearly the clauses in the Agreement that are of concern. In sending the letter, your FHT could append the signed Agreement, having first struck out and initialled all of the problematic clauses in the agreement. 4. E-mail a copy of your cover letter to AFHTO — angie.heydon@afhto.ca. AFHTO is ready to gather FHT opinions and coordinate discussion. Our goal is to facilitate resolution of issues that are common among FHTs. Concerns with the template agreements ·         “All funded positions shall be employees” clause: From the survey response, this is a problem affecting pharmacists in about 1/3 of responding FHTs, admin staff and social workers in about 1/4 of these FHTs, RNs and dieticians in 15% of these FHTS, and NPs in just under 10%. Among the 19 FHTs who reporting having psychologists, 11 FHTs would be challenged in converting them to employees.  Twenty-eight FHTs reported having mental health workers; 9 of these FHTs would have the same conversion challenge. AFHTO acknowledges that a government-wide directive on “transfer payment accountability” has led to inclusion of this clause, and that the clause allows for exceptions. From discussions Friday and today, it is clear that each requesting FHT will have to go to inordinate lengths to prove they cannot fill these positions with employees, and very few exceptions would be granted in the end.  While AFHTO believes it will be possible to find solutions that uphold government’s principles for transfer payment accountability, without jeopardizing patient care, the FHT Unit has indicated they are not prepared to discuss it further. ·         Governance problems in “Mixed Governance” and “Provider-led” templates: For Mixed Governance FHTs:  the requirements are highly prescriptive (and include some errors, e.g. a FHT cannot be a member of itself) and will generate costs to amend and implement the resulting bylaw changes. For Provider-led FHTs: their governance is undermined by the lack of any reference to the FHT board as the governors, and gives authority for the contract to the “Lead Physician and Associate Lead Physician as designated or redesignated under its Physician Services Contract”. ·         Other concerns to note: AFHTO members have also flagged concerns about: –          the process by which payment could be reduced or suspended –          the restrictive bands on compensation levels –          liabilities for the physician group if the FHT is wound up –          the requirement to consult with the Ministry before participating in media communications and publications. AFHTO will continue to work on behalf of members to identify and work to resolve common issues.  We will provide updates and share solutions with AFHTO members as they emerge. For those who are not yet members of AFHTO, this is an excellent time to join. Go to www.afhto.ca for more information.

  • FHT Funding Agreements – concerns about “Requirement that all funded positions be employees”

    The cover letter for all of the funding agreements MOHLTC has sent to FHTs contains a paragraph called “Requirement that all funded positions be employees”.  This post: ·         Summarizes specific issues AFHTO has collected to date, from e-mails and phone calls with EDs & lead physicians over March 24-25, 2011. ·         Reports on outcome of an initial conversation with Phil Graham, Manager of the FHT Unit (i.e. this requirement results from a government-wide directive) ·         Asks you to complete a brief survey so AFHTO can identify the depth and breadth of these issues, found at http://www.surveymonkey.com/s/MCCLLMZ . ·         Asks for potential volunteers who can be called on to form an AFHTO working group to find workable solutions on behalf of all FHTs, if needed. Requirement, as stated in the letter: 3 Requirement that all funded positions be employees To ensure consistency and alignment with enhanced accountability requirements, the following clause has been incorporated into the new Funding Agreement: “The Recipient acknowledges and agrees that all positions funded pursuant to this Agreement shall be employees of the Recipient unless the Ministry has provided its written consent for the use of an independent contractor. In no case, shall any portion of the Funds be transferred by the Recipient to any other person, corporation or entity for the purpose of paying for a position Funded pursuant to this Agreement, unless otherwise agreed to in writing by the Ministry.” Why has this requirement been introduced? This is to meet an Ontario government-wide directive implemented last September that applies to all government-funded transfer payment agencies. I requested a copy to get clarity on the scope and intent of this directive, and the criteria for the Ministry to determine exceptions. Apparently the document cannot be shared, but further background may be forthcoming in another week. Key problem areas identified by FHT leaders: ·         Barriers to recruiting community pharmacists, psychologists, dieticians who generally working in private practice and are contracted to work x hours per week in the FHT. Prescribed pay rates are below what they earn in their other roles. They appear to meet Canada Revenue Agency’s test for “independent contractor”. Conversion to an employment contract means payroll taxes will reduce their income further. ·         Contracts with outside agencies to provide services, e.g. mental health: in a number of communities, this was found to be the most cost-effective way to provide quality services to FHT patients. ·         Contracts for physician staff to fill part-time roles: where some roles are less than .5 FTE, some FHTs have found it more efficient to combine the role with one in the physician organization to create a full FTE position. Other issues raised by FHTs regarding the Funding Agreements: ·         The specific content of the schedules. These are unique to each FHT – each FHT will need to make sure they are accurate and negotiate the content with your MOHLTC consultant individually.  Keep in mind that this is your FHT’s “base” funding and activity for the next 5 years. Each year your FHT can apply for additions to your base or for one-time funding required to meet specific objectives in your annual operating plan. ·         Amount of time needed for full review with board and legal counsel. MOHLTC’s letter says “This Agreement must be signed and returned to the ministry by March 31, 2011 in order for the ministry to process the April 2011 payment.” Some FHTs received their Funding Agreements yesterday. ·         Time needed to implement changes to comply with the agreement. MOHLTC consultants have said FHTs would be allowed 6 – 8 months to transition to the new requirements (e.g. ensuring equal access to IHPs, implementing public complaints process, ensuring the FHT comprises all physicians contracted under a Physician Services Agreement). Next steps: Please click here to complete the brief survey – http://www.surveymonkey.com/s/MCCLLMZ . AFHTO’s Executive Director will continue to work on getting clarity regarding the scope and criteria for granting exceptions to the employee requirement. Your response to the survey will help in this matter. AFHTO will continue to keep you informed, and we appreciate your help in keeping the AFHTO board and me informed of developments as well.

  • NP-SERT implementation

    Click here to access AFHTO’s notes on the questions and answers discussed during the two teleconferences on NP-SERT hosted by MOHLTC on March 11, 2011. Click here to to access the Q&A document e-mailed by MOHLTC on February 1, 2011.

  • MOHLTC February 2011 Family Health Team Newsletter

    Click here to access the February 2011 edition of “FHT to Print”, the Ministry of Health and Long-Term Care’s newsletter for family health teams.

  • FHT Leaders’ Response to AFHTO’s Draft Strategic Plan – February 2011 survey results

    AFHTO belongs to FHTs and is the voice for FHTs.  The AFHTO board of directors therefore engaged FHT leaders in developing a strategic plan, and in finding the way to build AFHTO into a strong and sustainable voice for FHTs. Building on the consensus achieved among 150 FHT leaders in November 2009, the board further developed these ideas into a draft strategic plan. The draft was sent out to all FHTs for consultation via a web meeting in February 2011 with approximately 70 FHTs in attendance to explain the strategic directions of AFHTO. This was followed up with a survey sent to all FHT leaders to invite further feedback, and 127 responded. Click here to see the survey results regarding AFHTO’s vision, mission, principles, values and priority initiatives. Click here to see the survey results regarding FHT engagement and fair and affordable fees.

  • How FHT Leaders Interact With One Another – January 2011 survey results

    AFHTO’s membership is our strength, and so we have been seeking input from FHT leaders to help determine AFHTO’s path for the next 2-3 years to ensure that it captured and reflected the key priorities shared by FHTs across Ontario. As a first step, we asked FHT leaders to fill out a survey to find out how they were interacting with one another and the media they used to do this. The next step is an AFHTO Strategic Plan Meeting on February 9th, 2011 where we will be asking for feedback from all FHTs. Responses to this initial survey helped us determine the most effective ways to foster and support membership engagement. On January 10th, 2011, an email was sent out to all FHTs in the province inviting them to participate in the survey. By the January 31st deadline, 118 people responded. Click here to see the survey results. Click here to see comments.

  • 2010-11-23 MOHLTC’s Health Care Options campaign to raise awareness of FHTs

    As mentioned in the 2010-11-09 Members Only update,  “Health Care Options” ads  are now running on TV and radio, following up from Premier’s Nov.1 announcement.  The ministry has launched a public education campaign to raise awareness of the many health care options available to Ontarians. Their research has shown there are low levels of awareness of new models of care, so the objective is to increase the level of knowledge and understanding of what Family Health Teams, Nurse Practitioner led Clinics, Urgent Care Centres etc. do.  The ministry feels it is getting good results so far, with over 3,000 visits a day to the health care options website. The Health Care Options campaign consists of television, newspaper and online advertising.  The television advertising will run until early January and the online advertising will appear until the end of March. The call to action in all of the advertising is to visit the Health Care Options website for more information. The website includes short videos and explanations of each of the health care options. A half-page ad appeared Saturday morning (November 20, 2010) on page A22 of the Globe and Mail.  In the ministry’s words: We chose to profile Family Health Teams in a very deliberate manner because our quantitative and qualitative research showed very low levels of awareness of this model of primary care amongst Ontarians; this includes people who are enrolled in Family Health Teams.  We felt that it was important to educate people about this and other new models of care so that they could get a sense of how the overall health care system is changing to meet people’s needs in the future. A number of AFHTO members noticed that, while the ad drew attention to the different health care professionals brought together in FHTs, doctors were omitted from the list.  The ministry assured AFHTO this was an oversight that is being fixed for future ad insertions which will appear in community newspapers.  The ministry also welcomed AFHTO’s offer to provide feedback on future advertising about FHTs.

  • Creating Good Governance in FHTs – Survey Results

    Creating Good Governance in FHTs – Survey Results In the spring of 2010, AFHTO and QIIP collaborated to find out how FHTs were progressing in developing their governance structures and their understanding of the different roles and responsibilities of individuals that have been charged with the leadership of their FHTs.  Governing boards of health care organizations, including Family Health Teams, are accountable for the performance of their organization and to provide oversight on their decisions. On April 20th, 2010, an email was sent out to all FHT leaders in the province inviting them to participate in a survey to inform if there is a need for further education in the field of governance. By the May 14th, 2010 deadline,115 respondents from 59 different FHTs responded. Click here to see the survey results.

  • 2010-11-09 AFHTO’s meeting with the Ministry’s Primary Health Care (PHC) Branch

    AFHTO representatives met with the Ministry’s Primary Health Care (PHC) Branch on November 3, 2010.  AFHTO’s aim is to work collaboratively with the Ministry to support the success of FHTs in delivering accessible, high-quality, efficient care to Ontarians; AFHTO was encouraged by the open discussion and positive response.   This e-mail reports on the following highlights from that meeting; scroll down to read more on each:

    • Good news beginning to emerge in FHT evaluation
    • AFHTO makes proposal for developing stronger governance and risk management in FHTs
    • Accessibility for Ontarians with Disabilities Act: Ministry preparing guidebook for FHTs
    • PHC Branch is working to improve funding processes
    • Policy work underway in support of FHT access to Ontario Telemedicine Network
    • MOHLTC to review blended salary model
    • WERS issues are being resolved
    • PHC Branch advocates to Trillium Foundation for FHT eligibility for innovation grants
    • Government communications to build awareness of FHTs

    Good news beginning to emerge in FHT evaluation While the findings from the first two years of MOHLTC’s 5-year evaluation of FHTs have not been released, AFHTO has learned that preliminary evidence is showing that the following outcomes were found to improve as FHTs mature:

    • Overall satisfaction of providers with their role & team
    • Participation in quality-related initiatives
    • Coordination & comprehensiveness
    • Community orientation
    • Cultural competence

    Team “maturity” was determined from site observations for the134 FHTs from Waves1-3 who are participating in the evaluation.  About 1/3 of teams were found to be ‘mature”, 1/4 are “early stage”, and the rest are in middle. AFHTO makes proposal for developing stronger governance and risk management PHC Branch has indicated it is open to considering a proposal from AFHTO to strengthen governance of FHTs in Ontario to promote effective and efficient delivery of accessible, high quality primary care to Ontarians and accountability for use of public funds back to Ontarians.  AFHTO presented a preliminary proposal to PHC Branch for feedback. Next step is for AFHTO to flesh out the proposal for further discussion in mid-December.   Findings from AFHTO’s November 2009 Leadership Retreat and the May 2010 Governance Survey indicate a very strong recognition among FHTs of the need to help FHT board members, many of whom have never served on a board before, to develop their capacity to govern and manage risk.  There is also the issue of board turnover, and the resulting need to develop the governance capability of completely new people.   Layered on top of this is further development of MOHLTC-FHT accountability agreements and the Excellent Care for All Act, which, once extended to include primary care, will give boards much more stringent responsibility for developing quality improvement plans, setting targets and linking executive compensation to performance. This is already beginning to take place with the Wave 5 FHT agreements, which will include added requirements related to after-hours care and advanced access, among others.   Key to this proposal is the need to reach common understanding of where the overall framework for FHT governance is headed in the future, i.e. the combination of:

    • legislative and regulatory requirements
    • accountability agreements between MOHLTC and the FHT
    • quality and performance measurement
    • population-based planning and the ability to meet community needs

    As a result, the proposal calls for a table to be established for AFHTO and MOHLTC to work collaboratively to develop a “Framework for Good Governance of FHTs”.  The proposal also recommends a series of web-based learning modules and other tools to strengthen skills and support fulfillment of sound governance and risk management within FHTs. Accessibility for Ontarians with Disabilities Act: Ministry preparing guidebook for FHTs By January 2012, all FHTs must fully comply with the Accessible Standards for Customer Service regulation under the Accessibility for Ontarians with Disabilities Act.   PHC Branch is working with the Canadian Disability Policy Alliance on a guidebook to be ready in the near future.   If FHTs have common questions about how various requirements under Ontario’s legislation apply to FHTs, PHC Branch would welcome having them filtered through AFHTO and they will respond by preparing an interpretative bulletin. PHC Branch is working to improve funding processes Operating funds:   PHC Branch acknowledges the need to improve the timeliness and transparency of the budget and funding process.  The FHT Unit has said it is aiming to:

    • Standardize the budgeting process through clear, transparent deadlines for budget submission and review
    • Address lack of understanding by developing a reference document to ensure there is general awareness of the provincial government budgeting process
    • Maintain open communication with FHTs through the submission and review process

    PHC Branch reported there is a backlog of requests to be responded to from the previous and current fiscal years.  The FHT unit is currently cleaning up requests from last year and this year.  One-time requests that were submitted on time this year (i.e. by June 30) are also in process in addition to those that were sent after the June 30th deadline.  New accountability provisions within the Ministry means that FHTs should expect delays in receiving approval for funding requests.   PHC Branch committed that for the 2011-12 fiscal year, budget timelines & process will be more transparent, including firm, well-communicated deadlines.  In subsequent years the process will start even earlier, since the government-wide estimates process begins in November for the following fiscal year. Capital funds:   AFHTO raised the issue of the length of the approval process when bids typically hold for 30 days. PHC Branch reiterated that the new accountability requirements in MOHLTC are likely to result in approval delays.  Therefore, they recommend that FHTs put a requirement into their RFPs for bids to hold for 90 days and to work with their Senior Program Consultant who can assist in the various stages of the process.  AFHTO has also requested that PHC Branch find ways to provide more informational support for FHTs going through capital planning, since many are reporting they find it very confusing.     Income stabilization program for physicians:   There have been some problems arising from delays in FHTs submitting enrolment forms and MOHLTC entering the data.  PHC Branch assured they have caught up in entering enrollment forms and there is no backlog. Some changes to income stabilization provisions are being negotiated with OMA that would add targets to hit within the contract period and require forms to be submitted throughout the process.  There would be no change to the maximum one-year period for the program. Policy work underway in support of FHT access to Ontario Telemedicine Network (OTN) Under a pilot project, OTN equipment was installed in 75 FHTs. AFHTO has raised the issue that there are additional FHTs who are also in great need of OTN access to serve their communities.  Furthermore, the FHTs who have the equipment are struggling to afford the operating costs.  PHC Branch is doing policy work on this issue right now and is aiming to complete it in time of next fiscal.  AFHTO has asked for the opportunity for AFHTO comment on the draft policy. MOHLTC to review blended salary model The Ministry will have a consultation process on the blended salary model to get feedback on any proposed changes.  AFHTO has emphasized that both AFHTO and AOHC (the Association of Ontario Health Centres) should be involved in the consultation. WERS issues are being resolved AFHTO board members Brian Gray (ED, Harrow Community FHT) and Kavita Mehta (ED, South East Toronto FHT) have been working with PHC Branch to resolve a number of issues with WERS.  More remain and are being worked on.  The Branch will be doing an evaluation, including user survey. PHC Branch advocates to Trillium Foundation for FHT eligibility for innovation grants AFHTO reported that two main funding sources for innovative projects – Trillium Foundation and Ministry of Health Promotion – do not allow FHTs to apply for their grants.  Although they do provide grants to CHCs, they saw FHT work as being fully funded through government already.  Assisted by further information provided by AFHTO, PHC Branch is working to get a meeting with Trillium to educate them about what FHTs do. Government communications to build awareness of FHTs In the past three weeks the Minister of Health and Long-Term Care has made public announcements at four FHTs – Centre for Family Medicine, Wise Elephant, City of Kawartha Lakes and Caroline FHTs. For a précis of each, go to https://www.afhto.ca/news/feature-family-health-teams/ .   “Health Care Options” ads  are now running on TV and radio, following up from Premier’s Nov.1 announcement (http://news.ontario.ca/mohltc/en/2010/11/ontarians-have-more-health-care-options-than-ever-before.html ) and supporting the Health Care Options website (http://www.health.gov.on.ca/en/public/programs/hco/ ).

  • Creating Good Governance in FHTs – Spring 2010 survey results

    In the spring of 2010, AFHTO and QIIP collaborated to find out how FHTs were progressing in developing their governance structures and their understanding of the different roles and responsibilities of individuals that have been charged with the leadership of their FHTs.  Governing boards of health care organizations, including Family Health Teams, are accountable for the performance of their organization and to provide oversight on their decisions. On April 20th, 2010, an email was sent out to all FHT leaders in the province inviting them to participate in a survey to inform if there is a need for further education in the field of governance. By the May 14th, 2010 deadline,115 respondents from 59 different FHTs responded. Click here to see the survey results.