Click here to access an update bulletin from MOHLTC’s Primary Health Care Branch on the NPAR pilot project.
Category: Uncategorized
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Accessibility Standards for Customer Service: reminder of requirements
By January 1st, 2012 Family Health Teams must comply with the Accessibility Standards for Customer Service. The information below is provided for your reference, from MOHLTC’s FHT to Print newsletter, Winter 2011 edition. In addition, click here for a brief, practical, self-assessment tool intended to assist primary health care settings to increase their awareness of the needs of disabled patients, and to enhance accessibility in the practice. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is legislation that sets out specific standards of accessibility in a number of key areas. The Accessibility Standards for Customer Service, Ontario Regulation 429/07, is the first standard to be developed under the AODA. Effective Dates The customer service standard designates that Family Health Teams must comply with the standard by January 1st, 2012. Additionally, FHTs with 20 or more employees will have to file online accessibility reports. FHTs with fewer than 20 employees are currently exempt from filling out the report, but must still comply with the standard. Types of Accessibility When thinking about accessibility in primary care clinics, physical space is what usually comes to mind first. However, there are four broad areas of accessibility to consider: 1. Physical: The space should allow for disabled patients to freely enter and move around in the practice; 2. Attitudinal: The level of service provided at the clinic should be proportionate with the needs and abilities of the patients; 3. Expertise: FHT staff a should have an understanding and awareness of disability and its effect on the clinic and practice; and 4. Systemic: FHT policies, practices and procedures (both formal and informal) should be designed with the following four principles in mind: independence, dignity, integration and equal opportunity. Step by Step: Meeting the requirements of the customer service standard There are 11 compliance requirements associated with the Standards, with an additional three for providers with 20+ employees. Please refer to the Guide to Accessibility Standards for Customer Service for a complete listing. Here is a quick overview with additional detail in the links below. Establish policies, practices and procedures related to providing services to persons with disabilities. They should be consistent with the principles of dignity, independence, integration and equality of opportunity. Develop a policy for dealing with various assistive devices/methods used by persons with disabilities. Develop a strategy for communicating with people with various disabilities (i.e. in person, over the phone or online). Allow persons with disabilities to be accompanied by service animals as well as support persons. Provide advance notice of any situation where admission fees would be charged for a support person. Provide notice when facilities or services that persons with disabilities rely on are temporarily disrupted. Establish a training program and train staff on accessibility and customer service. Establish a feedback process on how you provide services to persons with disabilities. FHTs with 20 or more employees must prepare documentation on accessibility standards.
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Over 90% of Family Health Teams belong to AFHTO
Family Health Team membership in AFHTO surpassed the 90% mark as of in the last week of September. 171 of Ontario’s 186 FHTs have now joined. AFHTO is the voice for Family Health Teams (FHTs) in this province.
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AFHTO-OMA survey of physicians working in FHTs (due Oct.16)
The purpose of this AFHTO-OMA collaboration is to inform both associations on the experience of physicians working in this model, and gain insight into their needs, ideas, issues and concerns. The results will be released as part of a joint OMA/AFHTO presentation and discussion at the AFHTO 2011 Conference on Oct. 26. FHT physicians will receive the link to the on-line survey from the Lead Physician or ED of your FHT. If you have not received this link, please send an e-mail to info@afhto.ca . Please include your name and the name of the FHT in which you practice in order to receive the link. Responses must be submitted by Sunday, October 16. Thank you for your assistance, and we hope to see you at the AFHTO conference. Sincerely, Dr. John McDonald Dr. Stewart Kennedy President President Association of Family Health Teams of Ontario Ontario Medical Association Lead physician, PrimaCare FHT, Paris Physician, Harbourview FHT, Thunder Bay
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South East Toronto FHT’s “Virtual Ward” recognized in Hospital News
Aging at home the right way: Toronto Family Health Team’s Virtual Ward is the story that appears in the October 2011 issue of Hospital News. Click here to read the Hospital News story. Click here for more background on SETFHT’s Virtual Ward.
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CIHR Training Grant in Interdisciplinary PHC Research: applications due Oct.31
Transdisciplinary Understanding and Training on Research– Primary Health Care — “TUTOR‐PHC” Program information and application forms for TUTOR-PHC are now available on TUTOR-PHC’s website at http://www.uwo.ca/fammed/csfm/tutor-phc/applications/applicationforms.html For more information about TUTOR-PHC, go to http://www.uwo.ca/fammed/csfm/tutor-phc/ Who should apply?
- Graduate Students from Canadian Universities that are interested/ engaged in primary health care research regardless of their home discipline
- Post‐doctoral fellows, policy-makers, OR clinicians* that are interested/ engaged in primary health care research
*Clinicians can include any type of Health Professional in Primary Health Care (i.e. Physician, Nurse, Social Worker, Dietician, Occupational Therapist, etc.). Please see our website for more information. The deadline for applications is October 31, 2011 (program runs from May 2012 to April 2013).
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Tools to make your voice heard in the provincial election
The upcoming provincial election gives each Family Health Team the perfect opportunity to build awareness about the value we deliver to our communities. People running for office need to know (and want to know) how well their constituents are being served through their tax dollars. Why is this important?
- To make sure all candidates running in your riding know you exist, what you do, and what your work means for the people in their riding. As many FHTs have experienced, the person who becomes your MPP can be a valuable resource for the FHT.
- To build confidence in the added value generated by this model of care. AFHTO has met with the Health Minister and Health Critics for the three major parties. All three acknowledged that FHTs are popular with their colleagues and constituents, but many politicians remain skeptical as to whether the results are “worth” the extra investment. The July 23 Petrolia Topic recently reported, “(NDP leader Andrea) Horwath said the NDP hopes the provincial auditor-general looks at the FHT model ‘…to make sure it’s value for money.’”
Many FHTs are very involved with their political representatives already. To help all AFHTO members become more active, AFHTO has developed the following tools:
- Three 3 key messages that can have stronger impact the more consistently they are used. Family Health Teams are Ontario’s innovation in team-based care that:
- Improves access to health care.
- Promotes health and reduces the impact of chronic disease.
- Has the potential to reduce the total cost of care.
- A brochure in English (click here) and French (click here), which:
- Delivers these three messages and provides some evidence for each.
- Contains one page for FHTs to enter their own information.
- Allows you to print out copies as needed to hand out to candidates and campaign workers in your riding, and leave in your waiting areas.
- A list of candidates in each provincial riding and their contact information (click here).
AFHTO sent out e-mails to members by riding on Aug.31/Sept.1 and on Aug.5/6, to enable coordination within ridings. AFHTO encourages you to meet your candidates and spread the good news about your FHT and the FHT model. We hope you will find these resources helpful in your communications. As always, your feedback is welcome.
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Improving care for persons with serious mental illness
August 31 – 6:00 PM – Toronto. Dr. Benjamin Druss, a specialist in improving the physical health of individuals with serious mental illness will be coming to Toronto on August 31st, 2011 to do a free evening talk. This talk is focused on individuals working in the primary care field. As the first Rosalynn Carter Chair in Mental Health at Emory University, Dr . Druss is working to build linkages between mental health, general medical health, and public health . He works closely with Carter Center Mental Health Program, where he is a member of the Mental Health Task Force and Journalism Task Force. He has been a member of two Institute of Medicine Committees, and has served as an expert consultant to the Substance Abuse and Mental Health Services Administra tion, the Centers for Disease Control, and the Assistant Secre tary for Planning and Evaluation. Dr. Druss’s research focuses on improving physical health and healthcare among persons with serious mental disorders . He has published more than 120 peer-reviewed articles on this and related topics, including the first randomized trial of an intervention to improve medical care in this population in 2001 . His research is funded by grants from the National Institute of Mental Health and the Agency for Healthcare Quality and Re search, and he serves as a standing member of an NIMH study section . He has received a number of national awards for his work, including the American Psychiatric Association Early Ca reer Health Services Research Award, the AcademyHealth Arti cle-of-the-Year Award, and the AcademyHealth Alice S. Hersh New Investigator Award. Event takes place Aug.31, 2011 @ 6 PM at the Ontario Institute for Studies in Education, 252 Bloor St. W. Toronto. RSVP knicholls@schizophrenia.on.ca.
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NEW Specialized Family Practice Nursing Program at George Brown
Are you, or is someone you know, a Registered Nurse currently practicing or aspiring to practice in a Family Practice/Primary Care setting? If so, you will be interested to know that George Brown College now has a new postgraduate certificate program in Family Practice Nursing for Registered Nurses. Sign up for an information session to find out more about this exciting new program.