Author: sitesuper

  • Data to Decisions: Watch the video / Submit your data request to ICES by April 21

    Sign up to participate in Data to Decisions (D2D) 2.0. If your team is still considering participating, see the video below to help your team see the value. Teams participating in D2D 2.0 can choose to submit data for one or more indicators, based on your team’s readiness to contribute data. The list and sources of data are outlined in the data dictionary. Some of these indicators require OHIP data from ICES, to access this data fill out the online ICES data request form and submit by April 21, 2015. Why participate: This video was created by your peers to help all team members and decision makers understand how D2D may impact care. Teams may choose to participate in D2D for a variety of reasons. Begin the conversation with your Board and colleagues to see how D2D can benefit your team. Scroll down to see what your peers have to say about their experience with D2D. For more information about the video click here. Next steps: A detailed timeline for participating in D2D 2.0 is available on the AFHTO website along with the D2D 2.0 data dictionary. The most important next steps are:

    1. Sign up to contribute data to D2D 2.0 and create a codename to retrieve data from the report once it’s live.
    2. Submit the online ICES data request form by April 21, 2015.  You will receive your ICES data by May 17thNote: A signed version of the form by the ED and Lead Physician of your team is required.  Please scan and email to AFHTO or fax to (416) 920-6556 attention Denise Pinto.
    3. The deadline to submit data from all sources via the D2D 2.0 submission platform is May 28, 2015.

    For more information contact your QIDS Specialist, the QIDS provincial program or go to the D2D webpage. Additional AFHTO members have shared their experiences participating in D2D:

    “I see D2D 2.0 as a unique reflection of interdisciplinary care.  Reporting how we are doing as teams can  help those of us in the trenches measure, improve and ultimately advocate for team-based care across Ontario” Cathy Faulds, lead physician, London FHT

    “I see D2D 2.0 as a way to make measurement more reflective of how I work every day with my team and with my patients.  I like the idea of having input into what those measures are.  D2D 2.0 gives me a way to do that” Rob Annis, family physician, Board member North Perth FHT (Listowel) and AFHTO

    “D2D 2.0 lets me see how our team stacks up against other teams like us so we can see where the gaps are locally as well as across the province.  This gives me a sense of pride in what we have already been able to achieve — and helps me focus my energy on what is most important” Kavita Mehta, Executive Director of South East Toronto FHT, AFHTO board member

    “D2D moves quality improvement to the next level. Optimizing the patient experience happens when we measure the things that are truly meaningful to both patients and their healthcare providers.” Dave Courtemanche, Executive Director, City of Lakes FHT (Sudbury), QIDSS host team

    “AFHTO members are delivering great value – D2D 2.0 gives us a way to demonstrate that in a way that we and our partners can see and act on it!” Randy Belair, Executive Director Sunset Country FHT, QIDSS host team, AFHTO president

  • Patients Experience of Care Coordination and Communication

    April 15- AFHTO welcomes the release of “Experiencing Integrated Care: Ontarians’ views of health care coordination and communication”, Health Quality Ontario’s (HQO) report on patients’ experiences of their transitions between health care providers and the associated care coordination and communication. The report focuses mainly on patients’ experiences of transitions and communication between doctors, specialists and hospitals. In primary care, however, we know care coordination also involves collaboration spanning a wider array of health and social services. Care coordination is a fundamental role of primary care. This is why the Ontario Primary Care Council (OPCC), of which AFHTO is a founding member, defined a set of principles of care coordination:

    1. Care coordination is a core function of primary care and a hallmark of a high-performing primary care system.
    2. Care coordination includes communication and planning with the patient and family.
    3. Care coordination requires a population needs based approach to planning.
    4. Care coordination will emphasize the timely and continuous delivery of high-quality, person-centred, equitable, timely and continuous services and programs that are comprehensive, evidence-informed, culturally competent and appropriate.
    5. Care coordination focuses on the provision of comprehensive services across the health and social services continuum as needed.
    6. Care coordination is predicated on collaborative inter-professional teams working to full scope of practice.

    AFHTO members are working to connect patients with the care and support they need. Here are two examples from past AFHTO conferences: McMaster Family Health Team- the System NavigatorCompromised patients are required to navigate an increasingly complex health care system as well as various government and social/community systems. Acknowledging the challenges presented by the social determinants of health to the delivery of care, the McMaster FHT applied for and received funding for the position of a Case Manager/System Navigator. This unique role was developed in recognition of the many issues, medical and non-medical, a patient faces that affect their health and well-being. Rural Wellington Shared Governance Across Health Care PartnersNine health provider agencies – four family health teams (East Wellington FHT, Minto-Mapleton FHT, Mount Forest FHT, Upper Grand FHT) , two rural hospitals with three sites, CCAC, Community Mental Health and a mental health and addictions hospital- work together to create integrated and responsive care for patients. Effective care coordination benefits patients and their families by creating more seamless transitions of care, facilitating access, reducing duplication and increasing quality of care. HQO’s report acknowledges this is an exploratory study and states further studies are being considered. Given the importance of primary care for effective care coordination, such studies, reflecting the broader reality of Ontario’s health system, would be welcome.

  • April 13, 2015: Revised CMOH Directive for primary care settings on Ebola virus disease (EVD) control measures

    Revised CMOH Directive for primary care settings on Ebola virus disease (EVD) control measures

    The Chief Medical Officer of Health (CMOH) issued a revised Directive for primary care settings to provide instructions on control measures related to Ebola virus disease (EVD) on April 13. The primary revision in the Directive is with the person protective equipment required for staff in primary care settings who are at risk of exposure to a suspect case of EVD or that case’s environment or waste. If you have any questions or concerns you can contact the Health Care Provider Hotline by phone at 1-866-212-2272 or by email at emergencymanagement.moh@ontario.ca.

  • Presentation Slides from the Effective Governance for Quality in Primary Care Workshops – March 2015

    The presentation slide decks for the Effective Governance for Quality in Primary Care Workshops held last in March of 2015 are now available. This workshop is an evidence-based training program for FHT and NPLC Boards of Directors, Executive Directors and Medical Leads and is delivered to them by peer leaders. Effective Governance for Quality in Primary Care was created by the Canadian Patient Safety Institute (CPSI). To support the quality agenda in primary care, the MOHLTC partnered with CPSI and the Association of Family Health Teams of Ontario (AFHTO), the Association of Ontario Health Centres (AOHC), the Nurse Practitioner’s Association of Ontario (NPAO) to customize the program to Ontario’s primary care organizations. Each workshop contains information to help Board members, Executive Directors and Medical Leads guide their organization in delivering quality primary care through good governance. Presentations from the session guide participants through exercises, case studies and best practices on how to lead, govern and improve organizations focused on quality. To access the slides in English, click on the following links:

    To access the slides in French, click on the following links:

    *  Slides for P7 – Strategy and Meaningful Measurement are a new addition to the March 2015 workshops and are not currently available in french.

  • Thamesview FHT hosts free program for cancer survivors

    April 8 – The Thamesview Family Health Team is hosting the RENEW program in the Chatham-Kent area. RENEW (Resources, Education, Nutrition, Exercise, Wellness) is a free four-week program for cancer survivors featuring experts, including a genetic counsellor, registered dietitian and physiotherapist, who provide insight into the next steps in the cancer journey. When patients are discharged from cancer treatment they and their caregivers are often left with a lot of questions and need for support. At Thamesview FHT patients and caregivers can get information on screening, prevention and potential long-term side effects of previous treatments.  By meeting at Thamesview, they also connect with other local survivors and share their own experiences. Designed by the Erie St. Clair Regional Cancer Program in collaboration with the University of Windsor Faculty of Human Kinetics, there are plans to expand the program to the Sarnia-Lambton area and offer related exercise programs.

    Read the article “Free program being held at Thamesview Family Health Team” for further details.


  • Data to Decisions eBulletin #8 – April 2, 2015

    Contributing to D2D 2.0

    The deadline to request ICES data is April 21, 2015. A detailed timeline for D2D 2.0 implementation is available on the AFHTO website along with the D2D 2.0 data elements and data dictionary. The most important next steps are:

    1. Sign up to contribute data to D2D 2.0 and create a codename to retrieve data from the report once it’s live.
    2. Schedule meetings with your Board and/or physicians to get the necessary permissions to request ICES data by April 21, 2015.  You will receive your ICES data by May 17th. Note: A signed version of the form is required.  Please scan and email to AFHTO or fax to (416) 920 6556 attention Denise Pinto.
    3. The deadline to submit data from all sources via the D2D 2.0 submission platform is May 28, 2015. Note for NPLCs: we are developing a submission plan so stay tuned!

    The Patient-Doctor Relationship Survey is live – have your say! This patient survey measures what’s important to patients in their relationship with their doctor and results will be a used to inform D2D 2.0. It’s being administered to patients nation-wide. We encourage you to complete the survey yourself, as a patient, and share and/or tweet the following to your patients and peers:

    #HaveYourSay: @PatientsCanada  & @afhto want to know- what matters to you in your patient-doctor relationship?  http://ow.ly/L5P9Z

    Contact Puja Ahluwalia for more details.

    Using D2D 1.0 to improve data quality and care

    Does you EMR need a spring tune-up? Consider hiring a student to clean up the data in your EMR. The hire a student toolkit will help you recruit a student, write a job description, and conduct an interview.  In addition to the toolkit, AFHTO would like to support members by offering to host orientation sessions for their students. To help us gauge the need, please complete this survey to tell us what type of session would be useful. For more information contact Greg Mitchell.    Strengthening the connection between primary care and the cancer system The regional sessions with the QIDSS hosted by Cancer Care Ontario (CCO) are bearing fruit! In the South East LHIN the CCO primary care cancer lead will be collaborating with local QIDSSs on a regional QI project to collectively reach under-screened patients using the screening activity report (SAR) and other relevant measures. The regional sessions continue in Thunder Bay in May.

    Other news

    Investment in primary care pays off! In a recent Hamilton Spectator editorial, managing editor Howard Elliott stated that family health teams “are a more holistic approach to primary care” and made the case for continued government support of the family health team model. AFHTO’S response “Investment in primary care lowers costs” quickly became the most popular letter of the day. This is why AFHTO members are working hard to advance measurement and improvement in primary care, with the objective of optimizing quality, access and total health system cost of care for patients. Guide the AFHTO 2015 Conference program and discover the thought leaders in primary care You, your colleagues and patients are invited to join the AFHTO annual conference program working groups. Help discover the thought leaders in your chosen topic area and shape the content of the annual AFHTO conference for your peers across the province. Click here to sign up before April 7, 2015 to confirm participation and select the conference theme that is of interest to you. By participating, a $50 discount will be applied to your registration for the AFHTO 2015 Conference taking place Oct. 28 & 29, 2015! What do you think? We hope you find value in the D2D eBulletin and will continue to subscribe to this newsletter. Other members of your team can sign up by clicking here. Once they complete the sign-up form a confirmation e-mail will be sent within 24 hours. In the meantime, if you have any comments or questions about the eBulletin, please let us know by e-mail to improve@afhto.ca. What is D2D? Data to Decisions (D2D) is a member-wide summary of performance on indicators that are both possible for members to measure and that are meaningful to members. See the D2D page on AFHTO’s website for more information.

  • AFHTO 2015 Conference: deadline to join working groups April 7

    Thank you to all those who’ve volunteered to be a part of our working groups so far. We’ve received a truly gratifying number of responses; however, there is still space in a few select groups. Sign up to any of the groups below before April 7, 2015: 1. Population-based primary health care:  planning and integration for the community 4. Building the rural health care team: making the most of available resources 6. Leadership and governance for accountable care 7. Clinical innovations keeping people at home and out of the hospital (Click here for descriptions) You’re also invited to inform any colleagues, staff and patients you think might be interested so they have the opportunity to lend their expertise to the conference program.  

  • Essex County & VON –Belle River NPLCs to introduce physiotherapy and back pain treatments

    Mar 31- On Friday Mar 27, funding for the Erie-St. Clair LHIN was announced including a new two-year pilot project to treat lower back pain and for physiotherapy in primary care. Physiotherapy, chiropractic and massage therapy will be available at the Essex County Nurse Practitioner-Led Clinic, the VON — Nurse Practioner-Led Clinic and City Centre Health Care. The pilot is part of the province’s Low Back Pain Strategy in which other AFHTO members also participate. Pauline Gemmell, executive director of the Essex County NPLC, believes these services will be popular. “A lot of our patients don’t have the financial resources for that,” she said, noting that keeping seniors active helps them avoid emergency rooms. “So this is an opportunity for more people to access the services. On top of financial resources, you have transportation issues, so access becomes a problem. Embedding physiotherapy into a nurse practitioner-led clinic really eliminates those barriers.” Click here for the full article with video.

  • Physician Leaders focus on Demonstrating Value, Optimizing Capacity & Strengthening Governance/Leadership

    To: Leaders in all AFHTO member organizations In the words of Dr. Sean Blaine, chair of AFHTO’s Physician Leadership Council (PLC), the three key points from the March 29th PLC meeting of are:

    1. Despite the recent breakdown of MOHLTC / OMA negotiations and the imposition of unilateral action by government, we as physician leaders in FHTs know there is more work to be done to guide the continued transformation of the primary care system. As champions of innovation in primary care, we want to help lead these changes.
    2. There is a need for demonstrating and assuring value in primary care – AFHTOs D2D project has helped to make this more attainable for the broad range of FHTs in the province.  Choosing Wisely Canada is another initiative that has many merits and deserves our attention.
    3. The impending release of the Price Report (Expert Panel on Primary Care) will likely have profound implications for primary care and the possible transition to a more regional/geographic population-based approach to primary care through organized accountable networks. We are ready to lead once these announcements come our way.

    This e-mail summarizes PLC’s discussion:

    • What’s ahead for Team-Based Primary Care
    • PLC’s Priority Objectives
    • Demonstrating & Assuring Value
      • Advancing Manageable, Meaningful Measurement: Role of Physician Champions
      • Choosing Wisely Campaign
      • Optimizing Team Capacity
        • Access to Team Based Care
        • Physician Entry Restrictions
        • Harmonization
        • Strengthening Governance & Leadership

    What’s Ahead for Team-Based Primary Care

    PLC members reviewed recent Ministry announcements and key messages, including an email summarizing Associate Deputy Minister Susan Fitzpatrick’s meeting with the AFHTO board on March 3, and a summary of what’s ahead for primary care in Ontario based on a March 5th meeting between AFHTO’s representatives and the PHC Branch. The following 3 key messages were highlighted:

    “Comprehensive regionally governed, population-based primary health services for Ontarians.”

    This statement has appeared on slides used by both the Deputy and the Associate Deputy Ministers – the intent is clear, but not much more is known at this time.  In his March 9 speech, the Deputy emphasized the critical need for a strong foundation of primary care, and went further to speak of a “possible move to Accountable Care Organizations as our primary care system strengthens.”

    Review of primary care team models

    AFHTO’s March 3 email also reported the ministry will be reviewing the team-based models from the perspectives of performance and accountability, funding, and use of interprofessional teams (recruitment and retention, ratios of team members, opportunity to leverage these resources). The ministry is developing terms of reference for this review, and is considering the range of team-based models to be included. One of the ministry’s drivers is to ensure that Ontarians who could benefit most from team-based care have access to this. The review is still in early development but the PHC Branch confirmed that AFHTO and related associations will be involved to inform the review process.

    Process for determining “high needs” areas / replacement of FHO+FHN physicians

    The ministry has communicated changes to primary health care physician payments, such that, “effective June 1, 2015 and onwards, monthly registration into these models will be limited to 20 physicians per month in areas of high need.” By end of March, the ministry is aiming to have the criteria and process in place for determining “areas of high need”. LHINs will be playing a key role.

    PLC Priority Objectives

    In light of the recent Ministry announcements and direction, members agreed on the following 3 priorities for their work:

    • Demonstrating & Assuring Value
    • Optimizing Team Capacity
    • Strengthening Governance & Leadership

    Demonstrating & Assuring Value

    1. Advancing Manageable, Meaningful Measurement – The Ministry’s recent announcement to review interprofessional primary care models puts new emphasis on providing solid evidence of the value of FHTS/NPLCs and team-based care. The Deputy’s consistent messaging regarding the need to improve performance measurement / management in primary care will also be a strong influencing factor in the development of new MOHLTC-FHT contracts. Physician participation is critical to making the case that the investment in team based care pays off by, among other things, optimizing total health system costs. PLC members spoke about the need to broaden the reach of physician involvement in manageable, meaningful measurement and the need to champion the work of D2D as the vital platform to demonstrate FHT value and drive quality improvement efforts. PLC encourages physician leaders to consider participating in D2D 2.0 and to stay informed – sign up for the bi-weekly D2D ebulletin.
    2. Choosing Wisely Canada (CWC) CWC is a campaign to help physicians and patients engage in conversations about unnecessary tests, treatments and procedures, and to help physicians and patients make smart and effective choices to ensure high-quality care. PLC members endorse the concept of system stewardship / appropriate use of resources and encourage MDs and NPs to learn more about the Choosing Wisely Initiative. There are a number of early adopter health care organizations across Ontario that are beginning to implement CWC recommendations; HQO, OCFP and CFPC are also all actively involved. AFHTO will conduct further outreach to determine the value and applicability of the CWC initiative for our members and depending on what is found, consider measures related to Choosing Wisely recommendations for future iterations of D2D.

    Optimizing Team Capacity

    Deputy Minister Dr. Bob Bell has publicly stated that all Ontarians who would benefit from team-based care should have access to teams. Associate Deputy Minister Susan Fitzpatrick announced the review of interprofessional primary care models will include review of the use of interprofessional teams and the “opportunity to leverage these resources”. The recent FHT Evaluation report points to opportunities to improve team functioning and capacity. There are many facets to addressing this issue – including:

    1. Physician participation in teams – PLC members discussed ways that physician participation in primary care teams could be broadened and the potential issue of allowing physicians from outside of teams to refer to interprofessional health providers inside teams. PLC reps agreed to form a smaller working group to focus on approaches to maximizing resources/capacity to improve access to team based care and to identify potential risks, mitigation strategies and funding implications.
    2. Physician entry restrictions – There is understandable concern about the ministry’s new policy regarding managed entry into FHO and FHN models. The policy allows for replacement of positions vacated by an existing member of that FHO or FHN, outside of the “managed entry” process; however this is on a one-to-one basis – it does not allow for two physicians to divide the roster. AFHTO will continue to assist members and advocate for resolution of problems. PLC members also agreed it would be prudent for FHTs to work with their LHIN in identifying potential pockets of underserviced areas in their geographical region if they want to position themselves to meet the criteria of “high need”.
    3.  Improving team capacity through greater harmonization of FHT and FHO/FHN – PLC members briefly discussed the need and possible approaches to harmonize working relationships and practices for effective and efficient teamwork. AFHTO will look at developing a better understanding of the approaches FHTs are taking and at establishing a repository of tools, resources and/or frameworks that have been developed to support FHT-FHO/FHN relations and to drive the development of high performing teams.

    Strengthening Governance & Leadership

    There is a clear need to ensure that team-based primary care is rich with strong leaders and champions to lead the way for the sector as the ministry and stakeholders work to transform the health system. Given the Ministry’s upcoming review of primary care team-based models, the Ministry-FHT contract renewal, and the new requirements for FHTs/NPLCs outlined in the Governance and Compliance Attestation – this is a timely opportunity for FHT leaders to reflect on their own internal governance and leadership practices and for AFHTO to determine from a provincial perspective, opportunities to support ongoing governance and leadership development. PLC will continue to look at ways to support knowledge translation, improve collaborations/communications and strengthen physician leadership at the local level, including the development of FHT physician networks. The next meeting of the Physician Leadership Council will be held in late May / early June. Click here for the list of members. For further information, please contact:

    Sean Blaine, MD, Chair, Physician Leadership CouncilLead Physician, STAR FHTblaines@sympatico.ca Bryn Hamilton, MHSc, CHE, Provincial Lead, Governance & Leadership Program647-234-8601Bryn.Hamilton@afhto.ca

             

  • Media coverage highlights value of team-based primary care

    Recent media coverage about family health teams and team-based primary care as a whole have pointed to its value to patients in Ontario and the government’s intent to review primary health care models and balance healthcare spending.

    Total cost of care – Team-based care improving the bottom line

    AFHTO emphasizes that the real issue for the sustainability of our health system is the TOTAL cost of care to keep people as healthy as possible. Research in BC found that total cost of care is $30,000 for the sickest patients who don’t have a strong primary care relationship and $12,000 when well-supported by primary care. This is why AFHTO members are working to advance measurement and improvement in primary care, with the objective to optimize quality, access and total health system cost of care for patients.

    Recent Media Coverage

    Mar 24 – The Spectator’s View: Family health teams still make sense The Hamilton Spectator editorial states, family health teams “are a more holistic approach to primary care”. In this editorial managing editor Howard Elliott makes the case for continued government support of the family health team model. Mar 26 – The Hamilton Spectator published AFHTO’S response “Investment in primary care lowers costs.” It quickly became the most popular letter of the day. Feb. 25 – The Agenda with Steve Paikin, Healthcare in a Time of Austerity On TVO’s The Agenda with Steve Paikin, Claudia Mariano, Nurse Practitioner at West Durham FHT and AFHTO Board Member, appeared on the show to discuss the need for increased support for recruitment & retention in primary care. Panelists discussed OMA negotiations and the government’s intentions towards team-based primary care. Feb 16 – Globe and Mail highlights value of team-based primary care The Globe and Mail reported, “Family health teams – which put doctors, nurses, dietitians and social workers in the same office — offer a holistic and convenient approach embraced by patients and doctors alike. Why then is the Ontario government backing away?” In this feature article, journalist Kelly Grant delves into the value of FHTs from the perspective of patients as well as the findings of the recent Conference Board of Canada’s evaluation of the FHT initiative. The article presents the promising benefits of team-based care. It also reports on the associated physician payment models and the challenge of recruiting and retaining other health professionals whose provincially-funded salaries cannot compete with other parts of the health system.

    In response to The Globe and Mail, a member, Bruyere Academic Family Health Team, sent the following message to their staff: 

    To all staff, Several people have commented about the Globe and Mail article on Family Health Teams that appeared over the weekend. The commentary in the article gave the impression that the provincial government is moving away from family health teams, likely based upon the Auditor General’s report. We thought that this would be a good opportunity to comment on what our FHT has been specifically doing to achieve the goals of the Family Health Team model. The first thing to point out is that the government concerns about receiving value for what they have invested in the family health teams has been present for quite some time. The widespread use of the FHT model is a relatively new phenomenon for this province so some growing pains can be expected. In our FHT we have undertaken numerous activities that would be very difficult for us to accomplish if we did not have all of the members of our team or the infrastructure that supports us. We have an excellent team of providers  and staff. Access:  Since becoming a FHT in 2006, we have opened a new site (Primrose) and have moved from 4,539 enrolled patients to almost 12,000 across both sites. We continue to try and improve our enrollment numbers, and are taking Ontario patients from Health Care Connect and other sources. In addition, we serve about 4,000 non-enrolled patients for a total of 16,080 patients. We target vulnerable populations, who may have difficulty finding primary care services. Our clerical staff work hard to schedule patients when they wish to be seen and with their appropriate teams. Integration: We continue to work closely with the CCAC and discharging hospitals to deliver seamless care. Our referrals clerks achieve prompt and appropriate referrals to services within the region. Procedures on site: Within the walls of our clinics we provide patients with a very wide scope of primary care services delivered by their most responsible provider, residents and other members of the team.  This includes numerous procedures such as biopsy, excision of skin lesions, endometrial biopsy, IUD placement, and MSK injections that many other family practices have moved away from. Specialty care on site: Our work with integrating shared care has allowed our patients to access a wide scope of psychiatric services, ambulatory gynecology and orthopedic surgery. The latter two services build upon the capabilities that we derive from our MSK clinics and Women’s Procedures clinic. Preventive care: To prevent more serious health issues for our patients in the future, we have teams that provide chronic disease management, therapeutic lifestyle guidance, diabetes management, and smoking cessation. Other members of our Allied Health group provide assistance with dietary management, medication oversight, social work, kinesiology services, and foot care. We encourage patients in self-management and recommended screenings. We are embarking on a FHT wide primary preventive care emphasis this year with plans for activities centred around obesity prevention and physical activity. Outreach: The team based activity that we are engaged in does not stop at our front door. We currently deliver outreach services at St. Mary’s Home, the Bethany Hope Center, Maycourt Hospice and the Mission for men. In addition to the other services, we have other focused practice activities that are designed to assist with our educational mission such as procedures, maternal health and well-baby clinics. Quality: We also have an extremely active continuous quality improvement program that is allowing us to work in a highly reflective manner. As part of this, we are aggressively measuring multiple aspects of our operation to ensure that we are meeting the goals that we have set for ourselves and that we are being good stewards of the public money entrusted to us. One particularly important measurement is our ongoing patient satisfaction survey. What all the data is telling us is that the work that we are doing is helping us to move forward. We are doing well on our prevention targets, we are keeping patients out of the emergency departments and our patient satisfaction levels are high. We continue to be excellent teaching sites for the family physicians and other health professionals of the future, who are provided with many opportunities to learn about the FHT priorities such as collaboration and comprehensive and team based care. The debate about the value of FHTs will continue for quite some time. Debbie and I feel very strongly that we as a group have done, and continue to do, the kind of work that clearly demonstrates that with the right mix of people and resources, it is possible to profoundly improve care delivery and patient outcomes. This is precisely the goal that the FHT model was created to achieve. Regards to all, Jay and Debbie