Author: sitesuper

Indicator: Concerned about your feelings Specific Measurement: Patient Experience survey question Was your doctor concerned about your feelings? Definition Source: AFHTO Data Source: Existing patient experience surveys Data Access Notes: For this indicator please use your patient survey responses between April 1 2014 and March 31 2015 only. Numerator:  Compile the top two positive survey responses (e.g agree and strongly agree) for each relevant question. Denominator: Compile the total number of survey responses for each relevant question Teams whose surveys did not include the relevant questions will not be able to contribute data for these indicators. They may consider including these questions in subsequent surveys.

Indicator: Take your concerns seriously Specific Measurement: Patient Experience survey question Did your take your health concerns seriously? Definition Source: AFHTO Data Source: Existing patient experience surveys Data Access Notes: For this indicator please use your patient survey responses between April 1 2014 and March 31 2015 only. Numerator:  Compile the top two positive survey responses (e.g agree and strongly agree) for each relevant question. Denominator: Compile the total number of survey responses for each relevant question Teams whose surveys did not include the relevant questions will not be able to contribute data for these indicators. They may consider including these questions in subsequent surveys.

Indicator: Say what was important Specific Measurement: Patient Experience survey question Did your doctor let you say what was important? Definition Source: AFHTO Data Source: Existing patient experience surveys Data Access Notes: For this indicator please use your patient survey responses between April 1 2014 and March 31 2015 only. Numerator:  Compile the top two positive survey responses (e.g agree and strongly agree) for each relevant question. Denominator: Compile the total number of survey responses for each relevant question Teams whose surveys did not include the relevant questions will not be able to contribute data for these indicators. They may consider including these questions in subsequent surveys.

Indicator: Find out your concerns Specific Measurement: Patient Experience survey question Did your doctor really find out what your concerns were? FUTURE: HQO PES standardized question Thinking about the MAIN health care provider you spoke with during the visit, on a scale of poor to excellent, how would you rate this person on the following: They listened to your concerns Definition Source: AFHTO (HQO PES) Data Source: Existing patient experience surveys Data Access Notes: For this indicator please use your patient survey responses between April 1 2014 and March 31 2015 only. Numerator:  Compile the top two positive survey responses (e.g agree and strongly agree) for each relevant question. Denominator: Compile the total number of survey responses for each relevant question Teams whose surveys did not include the relevant questions will not be able to contribute data for these indicators. They may consider including these questions in subsequent surveys.

Indicator: Spend enough time Specific Measurement: Patient Experience survey question When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you? OR When you see your doctor or nurse practitioner, do they spend enough time with you? OR The Doctor/Nurse Practitioner spends enough time with me [5-point likert agree scale] OR In general, does the doctor spend enough time with you? FUTURE: HQO PES standardized question When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you? Definition Source: HQO PES (modified by AFHTO to allow variations noted) Data Source: Existing patient experience surveys Data Access Notes: For this indicator please use your patient survey responses between April 1 2014 and March 31 2015 only. Numerator:  Compile the top two positive survey responses (e.g agree and strongly agree) for each relevant question. Denominator: Compile the total number of survey responses for each relevant question Teams whose surveys did not include the relevant questions will not be able to contribute data for these indicators. They may consider including these questions in subsequent surveys.