2020 has been a year of change unlike anything we could have anticipated.
Teams were working with local partners to restructure how health care is delivered in their regions: to make it seamless, integrated, and patient centred. That work paused when a pandemic struck. Every healthcare team in Ontario redirected their focus to the challenges at hand.
Transitions to virtual care happened within 48 hours, and learning to adapt continues. From acquiring and wearing personal protective equipment to managing office operations, transitions to a new normal are ongoing.
Gaps in our healthcare system have also been exposed. From the need for permanent virtual care to addressing health inequities to the importance of trusting relationships, particularly during times of fear and uncertainty. We have an opportunity to address this, and there is a pivot in primary care delivery underway.
The AFHTO 2020 Annual Report is about our members who pivoted quickly to deliver exceptional care in exceptional circumstances, and the supports AFHTO has worked to provide.
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