HQO Primary Care Patient Experience Survey

A standard Primary Care Patient Experience Survey has been developed by Health Quality Ontario (HQO) and partners. Teams who are looking to build a new patient experience survey OR changing questions in existing surveys can use the wording in the HQO template as a start. This is not meant to replace existing patient experience surveys. The survey was designed to support existing quality improvement initiatives and Quality Improvement Plans (QIPs).  To download the tool in French and/or English, and a guide on how to implement it,  please go to the HQO website. The Primary Care Patient Experience Survey was developed by HQO in collaboration with the Association of Family Health Teams of Ontario (AFHTO), the Association of Ontario Health Centres (AOHC), the Ontario College of Family Physicians (OCFP) and the Ontario Medical Association (OMA). Patients, family physicians, nurse practitioners, and primary care teams also contributed to the development of the survey The survey will continue to evolve, so should you have any questions about its development or feedback on its current state, please feel free to contact patientexperience@hqontario.ca.