AFHTO has developed an agreement with MD Practice Software LP (MDPS), vendor of the Practice Solutions Suite (PSS) EMR, to engage in regular meetings of a joint Working Group to resolve common problems faced by FHTs using PSS, in a mutually-agreed priority order. Click here for the terms of reference for the AFHTO-MDPS Working Group. All FHTs using PSS will have the opportunity to be engaged in the process; 4 – 6 FHT representatives are needed to participate at the table on behalf of all FHT PSS users. If you would like to be considered to serve on the Working Group, please click here to submit your expression of interest. Clarys Tirel, former ED of a PSS FHT and AFHTO’s new Senior Project Lead – FHT Governance, Quality, and Operations, will organize and facilitate communications for this group. Background: AFHTO’s March 2012 survey of FHT EMR satisfaction revealed that about one-half of FHTs use PSS. While it scored relatively well on usability, there was a strong level of dissatisfaction with support provided. Results of a June 2012 follow-up survey of FHTs using PSS were circulated to these FHTs, and since that time AFHTO has used the results to advance a more responsive approach to solving common problems. Since FHT leaders were gathered for the AFHTO 2012 Conference in October, MDPS Assistant Vice President Andrea Holland agreed to host a customer relations session at the conference. After a number of follow-ups with MDPS, AFHTO is pleased to forward to you the two items:
- Jan.18, 2013 e-mail message to FHT PSS users from MDPS AVP Andrea Holland
- Terms of Reference for an AFHTO-MDPS Working Group, developed in response to Andrea’s e-mail with her direct report, Jeremy Gordon, MDPS Relationship Manager.
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