Managing Patient Relationships

Patient at Imminent Risk

• Protocol: Responding to Patients Threatening to Endanger Themselves – Imminent Risk – HarbourView FHT [PDF]

Patient Rights & Responsibilities

• Declaration of Patient Rights and Responsibilities Poster – North Renfrew FHT [PDF]

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Accessibility for Patients with Disabilities

• Use of adjustable tables & lifts in examining rooms to improve accessibility [PDF]
• Accessibility Policy – South East Toronto FHT [PDF]
• Accessibility Policy – Sunset Country FHT  [PDF]
• Accessible Customer Service – North Perth FHT [PDF]
• Presentation: Customer Service Accessibility Standards – Guelph FHT [downloadable PowerPoint file]
• Accessibility Standards for Customer Service Policy – Guelph FHT [downloadable Word document]
• Poster: Accessible Customer Service Plan – Guelph FHT [downloadable Word document]

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Anti-Discrimination, Anti-Harassment, and Anti-Abuse Policies

• Anti-harassment – Guelph [downloadable Word document]
• Freedom from Abuse – Peterborough [downloadable Word document]
• Patient Abuse Policy – Clinton [downloadable Word document]
• Workplace Harassment and Discrimination Policy – Clinton  [downloadable Word document]

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Patient Complaint and Dispute Resolution Policies

• Patient Complaint and Feedback Policy – Village FHT [page on Village FHT’s website]
• Dispute Resolution – Clinton [downloadable Word document]
• Dispute Resolution Incident Form – Clinton [downloadable Word document]
• Resolution of Concerns – Peterborough [downloadable Word document]
• Complaint Management Policy – Clinton [downloadable Word document]

Return to the Library of Organizational Policies and Procedures.