Updated as of January 22, 2016 Assuming you have established that the data are good enough to direct action AND that improving performance in this area is a priority for your team, you may wish to discuss the following options with your clinical leaders, Quality Improvement committees, team staff and/or patients:
- Get more current “drill down” data to move beyond the idea that “the data are too old”: see “using D2D” page for ideas. Collaborate with Patients Canada PFCC KPI initiative to learn more about what matters to patients and be part of the process of developing these ideas into measurable indicators.
- Convene a patient advisory council, with the help of the Patient and Family Advisory Council Toolkit from CCO
- Connect with teams who report progress with improving patient experience:
- Thunder Bay Regional Health Center
- Institute for patient and family centered care
- Toronto Western Family Health Team (TW-FHT) Patient Experience Survey
- TAPESTRY – Teams Advancing Patient Experience: Strengthening Quality; McMaster Family Health Team
- Consider how your team’s mode of survey administration may or may not impact the results and explore alternative means to improve data capture and representativeness
- Measuring the Patient Experience: How to Select a Delivery Method for Best Results and Minimal Effort
- See Data Quality Actions – how to increase quality of the data using new tools to capture and track patient experience data
- Read About Patient Partnerships to gather ideas for how your team can engage patients and caregivers as partners in healthcare
- Contact your peers (in addition to those involved in the initiatives described above) to determine their performance with patient experience and work with them to either spread any processes they find have helped them or collaboratively test some new changes that might work for you AND your peers.
- Want to know more about how to engage your patients? Check out these resources from AFHTO member teams and partner organizations.
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