Regular primary care provider – individual – Potential actions related to processes of care

Updated as of January 22, 2016 Assuming you have established that the data are good enough to direct action AND that improving performance in this area is a priority for your team, you may wish to discuss the following options with your clinical leaders, Quality Improvement committees, team staff and/or patients:

• Explore interventions to increase proportion of patients with regular care provider and/or interventions to improve continuity of care (i.e. increase the chances that they see the same provider each time)

• • Ask patients what is most important to them: train front reception staff to discuss options with patients as part of the appointment-booking process (i.e. difference in wait times if patient wants to see their regular primary care provider vs. any primary care provider in the team)
  • Improve same day/next day access for all physicians (i.e. ensure all physicians have same day/next day spots available exclusively for their patients).

• Contact your peers to determine their performance and work with them to either spread any processes they find have helped them or collaboratively test some new changes that might work for you AND your peers.