Rules of Engagement: Meaningful patient engagement initiatives

Rules of Engagement: Lessons from PANORAMA [PDF] serves as a resource for health providers and professionals, outlining key moments in the engagement process that require extra thought and preparation. These recommendations can help ensure that patient engagement initiatives deliver results for organizations, and also make participants feel valued and respected in the process. The PANORAMA Panel was a ground-breaking patient engagement project undertaken by The Change Foundation. Over the course of two years, 31 panelists from across Ontario met to share their lived experiences and insights as patients and family caregivers on a range of issues related to improving people’s healthcare experience. This project consolidated the essential points to consider when starting or running a patient engagement initiative. Report and Related Products

• Rules of Engagement: Lessons from PANORAMA (PDF)
• Appendix A: Methods and Practices in Effective Patient and Caregiver Engagement (PDF)
• Appendix B: Ground Rules for Dialogue Framework (PDF)
• PANORAMA Panelist Interviews (YouTube)
• PANORAMA Health Leader Interviews (YouTube)