Is your FHT or NPLC interested in trying out – at no charge – a system to automatically call or email your patients? Up to 50 AFHTO-member teams can participate in a pilot to test this approach. The system will allow teams to contact patients in whichever way they want for whatever reason they want. These reasons could include invitations to programs, to complete patient experience surveys, to remind patients of appointments or after-hours services, to request their email addresses, or even to wish them happy birthday! The goal of this project is to make it easier for teams to administer ongoing, consistent, patient experience surveys and otherwise engage patients in their care in meaningful ways. This has been a long-standing priority for AFHTO members and is emerging as an increasingly important focus for the MOHLTC. AFHTO members formed a selection committee to find a vendor for this pilot. Thanks to ministry project funding, AFHTO is covering all of the vendor’s costs for the pilot sites to:
- Integrate and implement the system with their EMR.
- Deliver up to 500 patient contacts per team in the next year.
Participating teams must be prepared to:
- Spend approximately 1 full day (over several sessions) to implement the system.
- Provide feedback for an evaluation of the system so that we can all learn from this pilot.
- At the end of the year (or after 500 contacts, whichever comes first) choose whether or not they wish to contract with the vendor to continue this service.
Participation is determined on a first-come first-served basis. Please see the Frequently Asked Questions for more information and eligibility requirements (log-in to members only required). Please contact Marg Leyland as soon as possible if you are interested.